Working Student Product Support & Consulting (f/m/x)
Join our Product Consulting & Support team and get an experience firsthand of how a fast-paced logistics tech company operates. In this role, you’ll act as a bridge between internal teams, external partners, and customers, helping to resolve product-related issues and contribute to improving our solutions.
You will have the opportunity to work in a very supportive team, and collaborate with multiple departments and gain a holistic understanding of how our teams work together to deliver cutting-edge logistics software.
We are looking for a colleague based in Berlin, available to support us 4 hours each working day for a minimum of one year.
The essence of your role:
- Acting as the primary point of contact for our team members to resolve software and data issues for our B2B customers, ensuring a high level of customer satisfaction
- Being a link between the business and technical teams when it comes to incident management for our digital products
- Using internal tools to analyse data from customers and vendors we work with
- Working closely with internal operations and IT teams, as well as our external partners, and providing feedback on incoming requests
- Following up on appointments by advising internal teams about necessary bug fixes or feature requests
Qualifications
This is what you need to succeed:
- Currently enrolled in a Bachelor’s or Master’s program and available to work 20 hours per week
- Good analytical skills, with an affinity for data analysis and data processing
- Eager to find solutions and take ownership
- We work collaboratively but vastly independently: we look for a reliable, proactive, and hands-on team member
- Fluent in English, German language skills are beneficial too, but not required
Additional Information
What we offer:
Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours. And if you wish, you can work from almost anywhere for up to 2 months per year
Benefits: We offer company lunches twice per month, a corporate benefits platform, and German language courses
Mission Zero: Climate-neutral and long-term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we're inspiring the entire logistics sector to join us to create a sustainable future
Vibrant Culture & Community: We embody collaboration, open doors, and no-fuss results focus, and we are successful with our data-driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, and company-wide celebrations
Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability
If you meet the above qualifications and are excited about the opportunity to join our team, we encourage you to submit your application today. Please scroll down to submit your English CV.
We look forward to hearing from you!