Workplace Experience Specialist
$61k - $75k USD
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT TO EXPECT
We are seeking a dynamic Workplace Experience professional to oversee the daily operations of our San Francisco office and play a key role in its ongoing growth and development. In this role, you will not only support our local team but also collaborate with colleagues across Braze to drive global workplace operations initiatives.
As our San Francisco office expands, we’re looking for builders—resourceful, hands-on individuals who thrive in ambiguity and can create structure where needed. This position sits within the People Team and reports to the Workplace Experience Regional Manager for AMER.
Braze is a fast-paced, rapidly growing company, and we need a self-starter who exercises sound judgment, takes initiative, and proactively enhances the employee experience. You’ll maintain a strong pulse on the needs of our San Francisco employees and be adaptable to evolving global conditions and workplace dynamics. This role will be required to be in-office 5 days per week.
WHAT YOU’LL DO
- Oversee workplace site operations, managing various programs (e.g., food, snacks, mail, and packages) to deliver a seamless day-to-day employee experience.
- Serve as the primary point of contact for local receptionist, who covers all reception needs, greeting visitors with professionalism and ensuring prompt notification to their hosts.
- Maintain a welcoming and well-organized reception area, creating a positive first impression for employees, clients, partners, vendors, and guests.
- Deliver exceptional customer service to all who enter the San Francisco office, upholding Braze’s high standards of hospitality.
- Monitor and respond to workplace service tickets, maintaining a customer-focused mindset to ensure top-tier service for San Francisco employees.
- Oversee desk management, collaborating with the Workplace Experience team to support hybrid working arrangements.
- Lead the new hire onboarding experience locally by facilitating in-person orientation, delivering engaging office tours, and fostering meaningful local connections.
- Collaborate on the development and implementation of workplace initiatives, policies, processes, and tools, including strategies related to hybrid work.
- Build and maintain strong relationships with key business partners (e.g., IT, Finance, Employee Experience), acting as a trusted advisor on workplace matters.
- Engage proactively with leadership and employees, leveraging data to understand and support the evolving needs of the San Francisco team.
- Manage vendor relationships, schedule repairs, and ensure partnerships with best-in-class suppliers, with a focus on diversity and inclusion.
- Serve as the primary liaison with San Francisco building management, ensuring smooth communication and efficient resolution of any facility-related matters.
- Work closely with Procurement and your manager to onboard new vendors, process quotes, and push through proposals to meet deadlines.
- Support budget tracking and financial planning for the San Francisco office.
- Own event planning and deliver locally relevant events, such as anniversary celebrations, mixers, ERG activations, and more.
WHO YOU ARE
- 3-4 years of experience in Workplace role, experience of site lead a plus
- Experience in change management, administration and vendor management
- Experience working with building management; union building experience a plus
- Demonstrated success in a fast-paced, rapidly growing organization with an ability to manage competing priorities
- Experience with office moves and build-outs
- Experience working in offices and workplace experience for a hybrid workforce, delivering creative solutions to engage a distributed workforce
- Data-driven with a mindset of continual improvement
- Demonstrated success in building strong relationships cross-functionally
- A strong communicator, keeping teams and stakeholders informed and up to date
- Passion for best-in-class workplace experience and customer service
- Proactive and self-motivated with the ability to set own priorities with minimal supervision; experience having remote manager a plus
- A creative problem-solver, bringing innovative ideas and solutions to the table
- A sharp eye for detail and a sense of office pride
- An awesome can-do attitude - no task is too big or too small
- Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds
- Familiar with Mac computer and GSuite
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $60,500 - $74,700/year, with an expected On Target Earnings (OTE) between $67,200 - $83,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
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