Workplace & Facilities Lead

Healthcare systems are struggling; our solution is communication.

We have a bold vision: everyone involved in a patient’s care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better.

We are solving one of the biggest challenges of our generation, and to do this, we need the best talent possible to help us raise the bar… this is where you come in.

Our products are used daily (and you will have most certainly received a message from us) by over 98% of GP practices and half of NHS hospitals, impacting millions of lives.

As a Workplace & Facilities Lead, your role will be mission-critical and you will be central to shaping the core communication infrastructure of the NHS. You'll directly enable faster, safer, and more accessible patient care.

You will lead the safe, efficient and well-run operation of Accurx’s workplace and facilities.

Owning the day-to-day performance of our office environment, ensuring it is compliant, inclusive, cost-effective and enables teams to do their best work. You will oversee facilities, office operations, catering and on-site events, while leading a high-performing team and managing external partners to deliver a consistently excellent workplace

To give a flavour of what you might be working on, right now we are focused on:

• Safety & Compliance: Full compliance with workplace health & safety obligations, with risks identified, documented and escalated appropriately.

• Operational Reliability: Office, facilities and kitchen operations run smoothly with minimal disruption to teams.

• Budgetary Control: Office and kitchen spend tracked, forecasted and managed within agreed budgets.

• Workplace Experience: A welcoming, inclusive and functional workplace that reflects Accurx’s culture and ways of working.

The Unique Challenges You'll Solve

Workplace & Office Operations

• Own the day-to-day operation of all office spaces, including meeting rooms, collaboration areas and shared facilities, ensuring an excellent employee and candidate experience.

• Lead office layout changes, space planning and internal moves aligned to business needs, and deliver improvements that enhance inclusion, efficiency and usability.

• Oversee and continuously improve the onboarding experience for new joiners onsite.

Facilities & Building Management

• Hold overall responsibility for the building and facilities services, managing and negotiating contracts across hard services (HVAC, electrical, mechanical, fire safety) and soft services (cleaning, security, waste, pest control), benchmarking cost and quality to ensure best-in-class delivery.

Kitchen & Catering

• Ensure the in-house kitchen operates safely, compliantly and within budget. Hold chefs accountable for food safety, inclusive provision and financial sustainability.

Events & Projects

• Manage internal events end-to-end, coordinating with stakeholders (e.g. Talent, Marketing) to ensure alignment, appropriate resourcing and smooth execution.

• Lead the planning and project management of the annual three-day summer conference.

Team & Stakeholder Leadership

• Lead, coach and develop a high-performing workplace and facilities team.

• Build strong cross-functional relationships (People, IT, Finance, Events and senior leadership) and communicate office updates clearly and appropriately to relevant audiences.

Budget, Risk & Governance

• Own the office and kitchen budgets in partnership with Finance, tracking spend and identifying efficiencies.

• Ensure compliance with workplace legislation (including health & safety, GDPR and cyber security), maintain a risk register, and escalate issues transparently to senior leadership.

What We're Looking For

We need a Workplace & Facilities Lead who embodies our Principles and thrives on significant challenges. We're seeking the core skills below, coupled with a mindset ready for real impact.

• Experience leading workplace and/or facilities operations in a fast-paced, scaling organisation.

• Strong people management skills with a pragmatic, hands-on leadership style.

• Proven ability to manage suppliers, contracts and operational budgets.

• Solid understanding of workplace health & safety legislation.

• Organised, commercially minded and comfortable making decisions in ambiguous environments.

Our Principles in Action

• Fix healthcare communication: Healthcare systems are struggling; our solution is communication - all of our efforts are centred here.

• Raise the bar: We have built an exceptional team to solve hard challenges. We hire for expertise and new ideas, maintaining high standards, giving honest feedback, and only delivering work we're proud of.

• Be a driver, not a passenger: We make things happen, focus on the right problems, and bring the energy to deliver ambitious goals.

• Succeed together: We succeed only as a team. Our mission is too important for anything less, so company success always comes first.

• Move with urgency: We’re on a mission, and every day lost is a missed opportunity to improve lives. We work at pace and focus on our mission, our users, and our impact.

• Be relentlessly resourceful: We embrace constraints as they force us to think differently, be creative, and focus.

• Embrace challenge: We value constructive conflict over harmony, having tough conversations for the best outcome.

What We Can Offer

We believe in supporting our team to do their best work, and thrive both professionally and personally.

• £55k - £75k per annum salary + share options

• Access to Happl - a flexible benefits provider with a given budget of £400 to spend on perks of your choice. Options include private health insurance, wellness providers and more

• Flexible Working: We are an office first culture and ask you are in at least 3 days a week.

• Enhanced parental leave policy

• We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

...And much more.

Like the sound of this role and want to know more about the company? Here's more about us...

We’re a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate.

Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals to seamlessly connect with both patients and each other.

Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community.

We’re passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs, the difficulties they face with technologies and how we can help. 

Head over to our main careers page to find out more about the team and our candidate hub.

You can also find out more about us on Medium, LinkedIn and Twitter & Instagram.

Our YouTube channel is full of demos of our product, webinars we have held with our users and some clips about life at Accurx.

Diversity & Inclusion

Accurx is committed to being an inclusive employer. As part of this, we’re glad to accommodate candidates who need adjustments throughout the interview process.

Pre-employment Screening

All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work). You can find more on our process here. If you’d like to ask questions before you apply please email jobs@accurx.com.