Account Manager

Gather Insights About the Client's Context & Objectives

• Listen and understand client context, display deep understanding of client marketing and communications objectives and challenges / pain points

• Is an expert on our clients' brand, structure and industry and ensures our deliverables are
  aligned with client objectives

• Gradually pick up organizational dynamics/politics to help steer us clear of issues

• Actively listen and probe to gather client requirements (and sometimes even anticipate unstated needs)

Manage Our Relationship With Clients

• Serve as DA’s primary representative at the client – the person who will handle the main day-to-day point of contact for all things related to the account

• Emcees or leads client meetings and presentations. Is ultimately responsible and actively manages the creation of clear and compelling meeting documents (e.g., presentations, meeting minutes, etc.)

• Learn client’s industry sector and stay up-to-date with digital marketing & technology trends to establish a credible and influential voice in client discussions

Build / Strengthen Relationships

• Builds strong, long-term client relationships and maintain frequent contact

• Routes and ensures we address client queries effectively and in a timely manner; efficiently gather and transmit client feedback to the team as needed

• Conduct periodic account reviews (usually quarterly) to gauge delivery according expectations and client satisfaction

• Builds trust and maintains strong client relationships; instills confidence and ensures clients will accept our best ideas and strategies

Direct / Oversee Our Work & Deliverables

• Work with leadership team to set digital strategies at your assigned accounts

• Work with the project team to manage timely completion of all contractually agreed to deliverables

• Be aware of and able to articulate client's digital strategy and help set project success criteria and KPIs and work with team to deliver reports or dashboards on web performance metrics

Conduct Business Development

• Maintain responsibility for timely invoicing and processing of our payments

• Identify and/or suggest opportunities for account expansion or new projects

Lead! By Helping Guide the Client and Our Team

• Drive Outcomes, Profitability and Productivity across your Account

Qualifications

• Strong problem solving skills and willingness to roll up one’s sleeves to get the job done
• Skilled at working effectively with cross functional teams in a matrix organization
• Established presentation and writing skills -- excellent in both verbal and written communications
• Polished, poised, professional, and can develop a strong client presence
• Ambitious, willing to work hard, and are looking to advance your career
• Well organized, can handle stress, ambiguity and deadlines. 
• Conversant in Digital Marketing and have a willingness and capacity to learn
• Saudi nationality, knowledge of Saudi culture, and fluency in English/Arabic language are preferred but not prerequisites
• Ambitious, willing to work hard, and are looking to advance your career
• Well organized, can handle stress, ambiguity and deadlines. 
• At least 3 yrs of experience in Marketing / Advertising. University education, agency experience, and experience with digital marketing (managing large accounts), social media, and e-commerce is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.