Social Media Account Manager
- Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.
- Providing engaging text, image and video content for social media accounts
- Responding to comments and customer queries in a timely manner
- Set and implement social media and communication campaigns to align with marketing strategies
- Provide engaging text, image and video content for social media accounts
- Respond to comments and customer queries in a timely manner
- Monitor and report on feedback and online reviews
- Organize and participate in events to build community and boost brand awareness
- Coordinate with Marketing, PR and Communications teams to ensure brand consistency
- Liaise with Development and Sales departments to stay updated on new products and features
- Build relationships with customers, potential customers, industry professionals and journalists
- Stay up-to-date with digital technology trends
Qualifications
- Proven work experience as a community manager
- Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
- Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
- Hands on experience with social media management for brands
- Ability to interpret website traffic and online customer engagement metrics
- Knowledge of online marketing and marketing channels
- Attention to detail and ability to multitask
- Strong problem solving skills and willingness to roll up one’s sleeves to get the job done
- Skilled at working effectively with cross functional teams in a matrix organization
- Excellent written and verbal communication skills
- Polished, poised, professional, and can develop a strong client presence
- A ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
- Ambitious, willing to work hard, and are looking to advance your career
- Well organized, can handle stress, ambiguity and deadlines.
- At least conversant in Digital and have a willingness and capacity to learn
- Knowledge of Saudi culture and fluency in both English/Arabic language are a plus.
Additional Information
All your information will be kept confidential according to EEO guidelines.