Account Manager at high-growth cloud communications SaaS

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.

The next step is to speak to Jack.

Account Manager

Company Description: High-growth cloud communications SaaS

Job Description:
You will act as the commercial owner for a strategic portfolio of mid-to-enterprise accounts, driving product adoption and long-term customer success. By building value-led relationships and leveraging data-driven insights, you will proactively manage renewals and identify growth opportunities, ensuring global clients realize the full potential of integrated voice technology solutions.

Location: London, UK

Why this role is remarkable:

• Significant career growth potential within a fast-paced SaaS scale-up environment that values energy and curiosity.

• Opportunity to manage high-impact enterprise accounts while working at the intersection of voice technology and customer experience.

• Comprehensive benefits package including share options, private health insurance, and flexible hybrid working arrangements in Central London.

What you will do:

• Manage a portfolio of mid-to-enterprise level customers, focusing on measurable success outcomes and stakeholder relationships.

• Own the commercial lifecycle by managing proactive renewals, mitigating churn risks, and identifying expansion opportunities.

• Lead quarterly business reviews (QBRs) and use data-driven health metrics to guide customer strategy and product feedback.

The ideal candidate:

• At least 3 years of experience in Account Management or a quota-carrying role within a B2B SaaS environment.

• Proven ability to navigate commercial negotiations, discuss ROI with senior stakeholders, and manage complex account plans.

• Strong collaborative mindset with experience using CRM tools like Salesforce to track health metrics and drive repeatable processes.

Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

Next steps

Step 1. Visit our website.
Step 2. Click 'Talk to Jack'.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
Step 6. If not, Jack will find you excellent alternatives. All for free.

We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.