Account Manager

At Raspberry Pi, we are proud to foster an environment where those who work with us can do what they love and do it well. By joining Raspberry Pi, you will be adding to a lean and passionate team dedicated to democratising technology and providing affordable access to computing tools to people across the globe.

We are looking for an Account Manager to join our Sales team and play a key role in managing relationships with our customers and partners. In this role, you will act as the primary point of contact for customers in your assigned regions, building strong partnerships, supporting customer success, and ensuring a smooth end-to-end experience. You will also work closely with internal teams, including Supply Chain and Finance, to coordinate activities, resolve challenges, and support revenue growth.

This position is based on-site at our Cambridge office and is full-time.

About Raspberry Pi

Founded as a charity in 2008 and selling its first computer in 2012, Raspberry Pi today comprises two separate organisations operating in two locations:

·       Here at Raspberry Pi Ltd, we build best-selling computers, microcontrollers, and supporting software for home users and industrial and embedded customers worldwide

·       The Raspberry Pi Foundation is a charitable enterprise dedicated to enabling all young people to realise their full potential through computing

Requirements

We are looking for someone to perform the following tasks:

·       Manage day-to-day relationships with customers and partners within your assigned regions

·       Act as the primary point of contact for customer enquiries, ensuring timely and professional communication

·       Support the onboarding of new partners

·       Work closely with internal teams to resolve operational issues and ensure a smooth customer experience

·       Monitor customer orders and help maintain accurate and deliverable order backlogs

·       Support customers with queries related to shipments, returns, and general account activity

·       Ensure compliance with agreed contracts, pricing, and stocking profiles

·       Collaborate with Business Development and other teams to support customer growth and engagement

·       Contribute to internal projects and initiatives that improve processes and customer experience

·       Support the planning and delivery of partner events and other engagement activities

Requirements and skills

Raspberry Pi values pragmatic, independent thinkers who are comfortable engaging with external customers and partners, as well as internal stakeholders at all levels of seniority. We operate within a highly collaborative work environment, and the successful candidate will have excellent interpersonal and communication skills.

In addition, candidates should have:

·       Strong customer relationship and stakeholder management skills

·       Experience in order management, customer operations, or account support

·       Ability to coordinate across Sales, Finance, Supply Chain, and Business Development

·       Commercial awareness, with a focus on revenue support and customer satisfaction

Candidates should also be:

·       Highly organised, detail-oriented, and proactive problem solvers

·       Comfortable managing multiple customers and priorities across a region

Benefits

We also offer the following benefits:

·       Employer pension contributions of 8% when the employee contributes 4% of their gross salary into the company salary sacrifice pension scheme

·       Life assurance of 4× base salary

·       Income protection of 75% of base salary in the event of critical illness, commencing after 13 weeks of long-term illness or absence from work

·       Private medical insurance (medical history disregarded)

·       Access to our electric vehicle salary sacrifice scheme, subject to eligibility