Account Manager
$105k - $128k USD
About Warp
Warp is the AI-native employee management platform for ambitious companies. We remove the complexity of payroll, multi-state compliance, benefits, and IT so your team never has to think about it.
We've raised $25M from Sound Ventures, Y Combinator, and the founders of Dropbox and Cruise, along with executives from Coinbase and OpenAI. Our team of ~30 comes from Stripe, Brex, Ramp, Google, Apple, Palantir, and MIT.
We're growing fast and scaling our team across engineering, product, and go-to-market. This is where you come in.
About The Role
We're hiring an Account Manager to own strategic customer relationships and drive measurable business outcomes across a portfolio of accounts. You'll ensure customers maximize value from our payroll and tax solutions while identifying opportunities for growth and expansion. You'll serve as the trusted advisor to your customers, combining deep product expertise with business acumen to influence their success and drive retention.
What You’ll Do
Own and manage a portfolio of customer accounts, serving as their primary strategic partner
Drive customer onboarding and implementation, ensuring successful adoption and time-to-value
Conduct regular business reviews with customers to track progress against goals and identify expansion opportunities
Proactively identify and mitigate churn risk through health monitoring and strategic interventions
Identify and execute expansion opportunities through upsells, cross-sells, and renewals with existing customers
Develop deep understanding of customer business needs to provide consultative guidance on payroll optimization
Collaborate cross-functionally with Support, Product, and Engineering to advocate for customer needs and resolve complex issues
Create and refine customer success playbooks, processes, and best practices to scale our Customer Success function
What You Need
3 - 5+ years of Customer Success, Account Management, or client-facing experience
1 - 2 years in payroll, HR systems, or financial services platforms
Proven track record of managing a book of business and driving retention, expansion, and customer satisfaction metrics
Strong business acumen with ability to understand customer goals and tie product usage to business outcomes
Exceptional relationship-building skills with ability to influence stakeholders at all levels
Experience conducting executive-level business reviews and presenting data-driven recommendations
Self-starter who can prioritize strategically across multiple accounts while meeting targets
Excellent written and verbal communication skills with ability to simplify complex concepts
Nice To Haves
Background working with early-stage startup customers or in high-growth B2B SaaS
Experience building customer success processes and playbooks from the ground up
Track record of consistently exceeding retention and expansion targets
Technical aptitude with ability to quickly learn complex products
Compensation
On Target Earnings (OTE): $105,000–$128,000 (includes base + variable compensation tied to retention and expansion metrics) plus equity
We review all applications, please do not reach out to anyone on the team.