Tax Operations Specialist
$85k - $103k USD
About Warp
Warp is an automated back-office platform for startups.
Warp lets you set up HR, payroll, and tax compliance for your team in just 10 mins. Using AI Agents, we automate all state tax registrations and filings, monitor for compliance across hundreds of tax jurisdictions, enabling founders to never waste time on HR ops ever again.
We have raised $24M from top investors like Y Combinator, A-Star, Elad Gil, Drew Houston (CEO, Dropbox), Arash Ferdowsi (CTO, Dropbox), Balajis, Kyle Vogt (CEO, Cruise Automation) and SV Angel.
Some of the fastest growing startups today already run on Warp. We are growing quickly, and are on track to be processing $1BN in payroll transactions annually by end of 2025. In this next phase, we have some amazing infra, engineering, product, and GTM opportunities ahead of us this year, and we are looking for exceptional members to join us for this adventure.
About The Role
We're looking for a detail-oriented Tax Operations Specialist to join our payroll tax compliance team. You'll directly report to our Tax Operations Lead, becoming the first line of defense when customers receive payroll tax notices. This role combines technical tax expertise with exceptional customer service - you'll investigate issues, communicate with tax agencies, and guide founders through resolutions with clarity and confidence.
This is an excellent opportunity for someone with 2-4 years of payroll tax experience who wants to deepen their multi-state compliance expertise while helping build scalable processes at a fast-growing startup.
What You’ll Do
Notice Resolution & Customer Support: Decode federal, state, and local payroll tax notices, translate tax jargon into plain English, and guide founders through resolution via email, Zoom, and Pylon
Agency Communication: Draft letters, file responses, and represent Warp in conversations with IRS, state, and local tax agencies to resolve account discrepancies, penalties, and registration issues
Tax Operations: Process state tax registrations, assist with jurisdiction setup across all 50 states, and support quarterly filings (Form 941 and state equivalents)
Documentation & Tracking: Maintain detailed case notes in Linear and Notion, track tax issues using project management platforms, and perform tax reconciliations
Process Improvement: Flag compliance trends and process gaps, turn recurring issues into FAQs and Founder Guides, and help improve workflows through automation initiatives
Cross-Functional Collaboration: Partner with Customer Support, Engineering, Product, and third-party administrators to test new tools and address client tax questions
Year-End Support: Assist with end of year preparation and other annual compliance processes
What You Need
Bachelor's degree in Accounting, Finance, Business, or related field (or equivalent experience)
2-4 years of payroll or payroll tax experience
Strong attention to detail and exceptional organizational skills - you rigorously track every deadline, document, and follow-up
Excellent written and verbal communication skills with ability to translate complex tax concepts for non-technical audiences
Comfort juggling high notice volume and shifting priorities while maintaining exceptional customer experience
Experience with project management tools (Jira, Linear) and collaboration platforms (Slack, Zoom, Notion)
Proficiency with Google Sheets for data analysis and reconciliation
Experience with Mastertax or similar tax filing platforms
Comfortable making phone calls to tax agencies and researching compliance requirements
Willingness and openness to learn new things daily
Nice To Have
Multi-state payroll tax compliance experience (NY and CA experience a bonus)
Experience with penalty waiver processes and agency negotiations
Active CPA license
Background in high-growth SaaS or payroll/HR startup
Familiarity with third-party administrator workflows
Interest in process improvement and automation
What We Offer
Direct mentorship from experienced tax operations professionals
Opportunity to own end-to-end tax compliance processes
Exposure to emerging tax tech and AI tools
Collaborative team environment with clear career growth path
Competitive salary and benefits
Compensation
On Target Earnings (OTE): $85,000–$103,000