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The Account Manager role at Zenogroup is an on-site position located in Sydney.

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Account Manager

ZenogroupSydney2w ago

About Us

Zeno is an integrated communications agency rooted in PR, with a presence across North America, Europe, APAC, and beyond. In Australia, we embrace a boutique vibe, enhanced by our extensive global network. This unique combination allows you to thrive within an agile team while accessing a wealth of resources for multi-market accounts and tapping into a huge array of global resources. Our diverse clients include global tech, consumer, and B2B brands, as well as local Aussie businesses. We’re looking for someone with a curious nature and a passion for working on both corporate and consumer accounts.

Zeno Australia has just won the PR Awards Asia-Pacific 2024: Best Culture of the Year Award. We are purpose-driven and committed to a positive culture that supports and nurtures, while also inspiring everyone to push limits and to embody our Fearless Pursuit of the Unexpected.

About the Job

As an Account Manager at Zeno Group, you will take responsibility for the delivery of campaigns against set objectives, identifying and developing client relationships/opportunities, and serving as a valued team member and resource for clients, junior members, and all internal and external stakeholders.

This role includes>

· Day-to-day management of all aspects of a client campaign/project

· Management of regular client WIPs, ensuring key milestones are met and

projects are being delivered (engaging with the client to ensure they are

fully updated)

· Thinking proactively about the client’s business. Providing client

communications that are solutions-driven

· Demonstrating understanding of the categories in which their client

operates

· Media strategy development and media relations

· Social media and influencer strategy development and management

(experience a bonus, but not essential)

· Creative idea generation and development

· Proposal writing

· Setting of client KPIs and managing the delivery of agreed KPIs in

partnership with the Account Director, where relevant

· Being able to plan to effectively self-manage and manage a junior team

members

· Management of budget trackers (in relation to projects/events)

· Contributing to the overall culture of the office

· Having fun – and helping others enjoy their work too!

Duties & Responsibilities

Management and Professional Skills

Contribute to (and in some cases lead) the strategic development of projects and long-term campaigns for all designated clients in partnership with the senior client lead (AD)

Effectively work with and manage client teams to ensure that work is being delivered on time and at a high level

Develop the professional and management skills of junior team members; provide ongoing feedback in a constructive manner

Lend skills, capabilities, or knowledge in problem-solving on behalf of clients or teams

Ensure brainstorms for all designated clients are thoroughly planned to create the best creative environment, engaging a wide range of expertise from across the agency

Lead media engagement for designated clients, demonstrating the ability to secure key leading coverage and teaching these skills to junior team members

In partnership with the senior client lead, develop client KPIs and take responsibility for the delivery of these KPIs, working closely with team members to achieve these

Have understanding and curiosity of AI

Be a proficient writer across all styles of writing, including press releases, speeches, briefs, newsletters, etc

Help to effectively utilize agency creative and planning services where required in a cost-effective manner

Work closely with colleagues throughout the Zeno network as necessary

Be a positive role model and mentor for others at Zeno

Manage key relationships with client leads at the local (and regional and global level if required) and therefore contribute to the growth of client revenues

Billability to be at least 90% of the time

Talent and Leadership

Be a positive role model for leadership values and behaviours

Strong people advocate and developer of future talent

Empower more junior team members to deliver the required business results for growth by providing counsel to junior team members and giving feedback on their work

Manage staff to maximize performance and productivity

Identify, shape, attract, and develop talent across all levels; retain and develop key team employees through mentoring, motivation, feedback, and learning opportunities

Business Development, networking, and marketing

Identify clients with the potential for growth

Maintain client satisfaction, resulting in client retention

Network amongst client groups and relevant industry peers

Stay up to date with emerging technologies and trends and demonstrate a considered understanding of how they integrate into communication marketing programs

Initiative and General Management

Maintain knowledge of the latest thinking and practices in public relations and apply these to the clients as required

Engage with journalists of the relevant media to maintain their understanding of how the media works, and new trends, and apply these to the client as required.

Regularly provide leadership in driving a positive and supportive work culture.

Nurture and grow junior team members by providing regular feedback to senior team members. Be a positive role model for all others

Be a team player. Get involved with no task too big or too small

Financial Management

Day-to-day responsibility for managing large projects as well as small teams on several accounts

Responsible for client-related finance management, including managing large project budgets

Alert Account Director/ Director of potential scope creep (e.g., expected work product exceeds available budget) within five days of the month close to ensure conversations are held with clients

Before commencing any work for a client, review the MSA to ensure you understand the client's billing policies (including travel policies); are knowledgeable about agreed rates and that all paperwork to support billing is in place; ensure that the team is aware of and understands the client billing policies (especially as they relate to what can and cannot be billed)

Duties & Responsibilities

About You

You will have 4+ years’ experience - Australian agency experience preferred.

To succeed at Zeno, you need to align with our core values, as these underpin everything we do. We are:

· Fearless: We push ourselves and each other into the unexpected

· Collaborative: We work together to get somewhere better

· Entrepreneurial: We pave the way for our people to make big things

happen

· Inclusive: We are a place where everyone can be seen and valued as their

true, authentic selves

· Kind: We communicate openly and directly, always acting with empathy

· Ambitious: We aim high, determined to advance our individual and

shared goals

We are a TEAM, we always support each other, we lift each other up, and help each other succeed.

The successful candidate will demonstrate the following capabilities:

· A passion for telling interesting and insightful stories for our clients

supported by solid media, influencer, and/or stakeholder contacts in the

Australian and New Zealand markets

· Experience playing an integral role in managing projects and retaining

campaign work for brands with diverse communications requirements

· The ability to manage up and down within a team and experience

supporting the career growth of junior team members

· Independent thinking, courage to challenge the norm, and confidence to

generate fresh ideas internally and externally

· Excellent written skills from pitch responses to media releases, case

studies, bylines, and online content production

· A genuine passion for the industry we work in, and the brands we work

with, and looking to grow and learn as part of a driven and ambitious team

· Always demonstrate agency best practice

· Is fearless, resourceful, and tenacious – able to hit the ground running

· Flexible, team player keen to mentor and nurture junior team members

· Positive outlook – we like to have fun at work

Our Culture, Perks, and Values

Awards and client wins aside, it is our culture that really sets us apart from other agencies. We are fiercely protective and supportive of our people, who are our greatest assets. We invest heavily in training and career development, and we also work hard to ensure that work does not take over your life. We set clear boundaries and have many benefits in place to support your well-being.

Benefits for full-time employees include:

Flexible Working

· Weekly 3 days in office, 2 days from home (with phone and internet

allowance)

· Finish at 4.00 pm on Friday year-round

· Finish at 1.00 pm every Friday before a public holiday

Global 30-day Work from Anywhere policy

· Work from anywhere for 30 days, as long as you have reliable wi-fi and can

work within reasonable Australian time zones

· Stopover Holiday Extension - three nights’ accommodation paid if you are

visiting a city with a Zeno office, you want to work from

· Aussies Abroad anniversary trip with flights and accommodation to visit

another Zeno APAC office

Leave

· Anniversary leave day off

· Birthday leave day off

· Annual Zeno Day of Play – a day off to have fun

· World Mental Health Day day off

· Bonus Christmas leave between Christmas and New Year

Training

· Zeno Fearless University - internal training modules

· Zeno Internal Training sessions - with regional and global leaders

· External Training opportunities

Wellbeing

· Self-Care Days (when you need to take a day to yourself, no doctor’s note is

needed)

· Headspace subscription

· Employee Assistance Program counseling services

All benefits and rewards are subject to the company policies and procedures and the time of activation. The Company has the right to make changes or remove any benefits and rewards at any time.

Account Manager

Duties & Responsibilities

Duties & Responsibilities

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