Account Manager / Client Success Associate
Key Responsibilities
Client Onboarding & Success
Serve as a key point of contact for partners, traders, and institutional clients using GRVT.
Guide new clients through onboarding, product setup, and activation.
Ensure clients successfully integrate and use GRVT products and services.
Account Management
Maintain strong relationships with existing clients and partners.
Monitor account activity and proactively identify opportunities to improve engagement.
Support clients with operational questions, platform usage, and product updates.
Business Development Support
Work closely with the BD team to support partnership execution and follow-ups.
Assist with onboarding new partners such as market makers, trading firms, or ecosystem collaborators.
Track partner performance and ensure successful collaboration outcomes.
Client Insights & Feedback
Collect client feedback and share insights with product, operations, and growth teams.
Help identify feature requests or improvement areas based on user experience.
Act as the internal voice of the client.
Operational Coordination
Coordinate across internal teams (product, operations, compliance) to resolve client issues efficiently.
Maintain CRM records, partnership documentation, and engagement metrics.
Requirements
2–5 years of experience in account management, client success, partnerships, or business operations
Experience in crypto, fintech, trading platforms, or Web3 ecosystems is strongly preferred
Strong communication and relationship-building skills
Ability to manage multiple partners and projects simultaneously
Highly organized and detail-oriented
Comfortable working in a fast-moving startup environment
Nice to Have
Experience working with trading platforms, exchanges, or market makers
Familiarity with DeFi, derivatives trading, or crypto markets
Experience working with institutional clients or ecosystem partners
Multilingual abilities (depending on market focus)