Account Manager (Renewals + Expansion)
$85k - $105k USD
Account Manager
(Austin, TX — In Office)
Summary
The Account Manager owns the commercial relationship for Edlink’s existing customers.
This role is responsible for renewals, expansions, pricing changes, and contract management across a defined book of business. You will work closely with Customer Success Managers (CSMs), but you are the single owner of revenue outcomes post-sale.
This is not a support role and not a customer success role. If you don’t like talking about money, negotiating scope, or holding firm on pricing when appropriate, this is not the role for you.
What You’ll Own
Revenue & Commercial Outcomes
Own renewals, expansions, upsells, and contract amendments for assigned accounts
Forecast retained and expansion revenue accurately and consistently
Lead pricing, scope, and term discussions with customers
Manage save motions when accounts are at risk, in partnership with CSMs
Contract & Deal Management
Own MSAs, order forms, amendments, and renewal timelines
Partner with Finance and Legal on non-standard terms
Ensure pricing aligns with usage, scope, and margin expectations
Prevent revenue leakage through disciplined contract management
Customer & Stakeholder Management (Commercial Lens)
Maintain relationships with economic buyers, executives, and procurement
Run renewal and commercial QBR conversations
Navigate budget cycles, procurement processes, and approval workflows
Clearly separate value conversations (CSM-led) from commercial decisions (AM-owned)
Internal Coordination
Partner with CSMs to translate adoption and usage signals into commercial strategy
Coordinate with Sales on expansion opportunities
Communicate commercial constraints and commitments clearly to internal teams
Keep CRM and forecasting data accurate and up to date
What You Will Not Do
❌ Run onboarding or product training
❌ Own support tickets or day-to-day adoption
❌ Be measured on health scores or CSAT
❌ Discount reflexively to “keep customers happy”
❌ Own product roadmap commitments
What Success Looks Like
Renewals are predictable and boring
Expansion opportunities are surfaced early and closed cleanly
Pricing discipline improves over time
CSMs are not pulled into commercial negotiations
Leadership trusts your forecasts
Ideal Background
3–6+ years in Account Management, Customer Revenue, or post-sale sales roles
Experience owning renewals and expansion revenue in B2B SaaS or services
Comfort negotiating contracts, pricing, and scope
Strong written and verbal communication skills
Organized, detail-oriented, and accountable
Calm under pressure and direct in conflict
Experience working closely with CS and Sales without role confusion
Edtech experience is a plus, but not required
Compensation & Benefits
This role owns revenue. Compensation reflects that.
Base salary: $85,000 – $105,000
Variable compensation: 25–35% of OTE, tied to renewal and expansion bookings
On-Target Earnings (OTE): $120,000 – $150,000
Equity: Stock options included (early-stage, meaningful ownership)
Additional benefits:
In-office role in Austin, TX
Health, dental, and vision insurance
PTO and sick leave
Small, senior team with real ownership and autonomy
Why This Role Exists
We are intentionally separating Customer Success from Revenue Ownership so both functions can operate at a high level.
If you want:
Clear accountability
Real influence on revenue
A company that values discipline over theater
You’ll do well here.