AI Support Agent- Romanian Speaking

We’re looking for AI Support Agents, a sharp tech-savvy communicator to act as the bridge between our AI and our customers. Your goal is to jump into AI chats when a human touch is needed to close a sale, and then use those insights to make the AI even smarter.

Key Responsibilities:

Evaluating calls: Conducting follow-up calls, and providing feedback.

• Close the Sale: Take over high-priority calls when the AI reaches its limit. You’ll be the person who turns a curious visitor into a paying customer.
• Coach the AI: Write and refine the prompts and scripts that the AI uses. If the bot is getting stuck, you’re the one who fixes the logic.
• Analyze the Gaps: Watch customer interactions to see where people get frustrated or drop off. You’ll use data to suggest fixes that improve the overall experience.
• Team Up: Collaborate with Marketing and Analytics to make sure our automated messages stay on-brand and actually drive results.

What We’re Looking For:

• A Natural Closer: You know how to talk to people, handle objections, and guide them toward a purchase.
• Tech-Curious: You don’t need to be a coder, but you should be comfortable "tweaking" how an AI thinks and speaks.
• Problem Solver: You enjoy looking at data to figure out why a conversation didn't go as planned.
• Adaptable : You can switch from "Sales Mode" to "Strategy Mode" without breaking a sweat.
• Working Hours: The role may require availability for five days per week within 24/7 shift rotation.

Benefits: 

• Snacks in the Office;
• 24 days of vacation per year;
• 6 days of paid sick leave
• Attractive office location and facilities;
• Medical insurance;
• Breakfasts and lunches in the office (partially paid by the Company);
• Languages classes (partially paid by the Company);
• Social Club of the Company;
• Birthday, wedding and newborn gifts.