VIP Sportsbook Manager - German Speaking
At WeDoSupport, we don’t just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients’ operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We’d love to have you with us.
We are looking for a German VIP Sportsbook expert who will be responsible for managing and improving the experience of VIPs.
Requirements:
- Proficiency in English and German both written and spoken;
- Deep knowledge and experience in Sports Book;
- Proactive person with good support / sales skills;
- Strong communication and negotiation skills;
- Attention to details;
- Previous experience will be considered as an advantage.
Duties and Responsibilities:
- Being able to search and find for solutions of customers’ issues;
- Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;
- Monitor customers’ performance & behaviour in order to evaluate bonus crediting;
- Ensure that products’ compliance is being followed according to relevant regulations;
- Previous experience as a Sales agent will be considered as an advantage;
- Hours must be worked during shift business hours.
We offer excellent benefits:
- Competitive salary and monthly KPIs Bonus;
- Working in a dynamic International company;
- Ability of career and professional growth within the company;
- Social benefits and team buildings;
- Sunny, spacious office.
You have the opportunity to work in our office in Cyprus.
Your potential + our support = success. Let’s make it happen!
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