A/R Billing Contractor (6 months)
About Plasmidsaurus
Plasmidsaurus is on a mission to accelerate new cures and promote a healthier planet by unlocking a new level of productivity for scientists. Our sequencing services are used daily by thousands of innovators, including Nobel laureates, Fortune 100 pharma, and over 70,000 scientists.
We began by revolutionizing plasmid sequencing, making it exponentially cheaper and faster, with innovative sequencing technologies and a global network of laboratories that turn samples into answers in hours, not weeks.
Now we are expanding that same disruptive model across all of genomics. With the launch of our new RNA-seq service, we are taking a bold step toward our vision to sequence everything, providing scientists everywhere with faster, simpler, and more affordable access to the data that powers discovery.
Every team member at Plasmidsaurus plays a crucial role in driving the future of biotech research. Together, we are building the world’s most efficient sequencing engine that operates overnight, scales globally, and helps scientists make breakthroughs faster than ever before.
This is a fully remote, contract position which can be located anywhere in the US. Working hours are 9:00 AM – 5:00 PM Pacific Standard Time (PST).
Plasmidsaurus is seeking a contract employee to support our Accounts Receivables team for an estimated six month period. This customer facing position is an opportunity to gain experience within the Finance organization of a fast-paced, high growth startup.
Key Responsibilities
Customer Communication: Work directly with our customers to address billing inquiries by monitoring and managing the dedicated Accounts Receivable (AR) email inbox. Respond to customer requests regarding purchase orders, invoices, payments, credits, and account statements in a timely and professional manner.
Billing Process Management: Able and willing to learn billing best practices and apply them to our business processes.
Collections Support: Follow up on overdue accounts and manage collection activities while maintaining excellent customer relations.
Issue Resolution: Research and resolve billing discrepancies and payment issues, collaborating with internal teams including Support, Sales and Customer Success as needed.
Qualifications
Required Skills & Experience
Education: Associate or Bachelor’s degree.
Experience: No specific work experience is required.
Tech Proficiency: Familiarity and proficiency with standard office software, ideally including Google Workspace (Gmail, Docs, Sheets) and Slack.
Communication: Exceptional written and verbal communication skills are essential for effective customer interaction and issue resolution.
Attention to Detail: Meticulous attention to detail and strong organizational skills.
Customer-Centric Mindset: Demonstrates empathy and professionalism in resolving billing issues, with a strong instinct to preserve customer trust and relationships.
Proactive Problem-Solver: Anticipates and proactively addresses issues and investigates root causes, and drives for resolution in ambiguous, fast-moving environments. Comfortable handling sensitive financial information with discretion. Able to work independently and manage time effectively in a remote work environment.
We encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will thrive with us. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need additional accommodations to feel comfortable during your interview process, please let us know at careers@plasmidsaurus.com.