Assistant Director Banquet | AYANA BALI
AYANA Resort Bali is seeking a dynamic and experienced Assistant Director Banquet to join our esteemed Food & Beverage team.
The ideal candidate will oversee all aspects of banquet operations, ensure the highest standards of service, and maintain AYANA Resort Bali's excellent reputation. The Assistant Director Banquet will coordinate with various departments to ensure seamless execution of events, from small intimate gatherings to large corporate functions.
Responsibilities:
- Lead and oversee all banquet operations, ensuring flawless execution and exceptional guest experiences across all events
- Drive operational excellence in large-scale meetings, weddings, and high-profile events, ensuring the highest standards of service, presentation, and quality
- Demonstrate strong expertise in setting up and arranging banquet layouts for large-scale events, ensuring precision, strategic spatial planning, and elevated presentation standards
- Partner with Sales and Events teams to maximize banquet revenue, optimize profitability, and identify upselling opportunities
- Oversee budgeting, forecasting, and financial performance of the banquet department, ensuring cost efficiency without compromising service excellence
- Champion continuous improvement of SOPs and service standards in line with luxury hospitality benchmarks
- Lead, mentor, and develop a high-performing banquet team, fostering a culture of excellence, accountability, and engagement
- Ensure full compliance with health, safety, and hygiene standards across all banquet operations
- Collaborate with senior leadership and cross-functional departments to deliver seamless and bespoke event experiences
- Build and maintain strong relationships with key clients, ensuring personalized service and long-term loyalty
Requirements
- Minimum 5–7 years of experience in banquet operations, with at least 3–5 years in a senior leadership role within a luxury hotel or resort
- Proven track record in managing large-scale banquet operations and high-profile events
- Strong commercial acumen with experience in budgeting, forecasting, and revenue optimization
- Exceptional leadership and team development capabilities
- Excellent communication and stakeholder management skills in English and Bahasa Indonesia
- Strong problem-solving, organizational, and decision-making skills
- Proficient in MS Office and relevant operational systems
- Ability to thrive in a fast-paced, high-performance luxury environment
- Willingness to work flexible hours, including evenings, weekends, and public holidays