Assistant Sales Manager - Surat
About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
- The ASM - Individual Contributor is responsible for driving sales, managing customer relationships, and ensuring service delivery across commercial or residential business profiles.
- The person will report to the ABM/BM. The incumbent will have to work as part of a multi-functional team involving collaboration with the internal team and external stakeholders.
Requirements
Job Responsibilities:
Business Development (Sales)
- Achieve business targets as per the approved business plan of the branch
- Drive sales promotion activities in the assigned territory
- Ensure all Sales KPIs are met on a month-on-month basis
- Identify and follow up with prospective customers; respond to enquiry calls within a specific timeframe
- Maximise the conversion of enquiries into confirmed orders
- Ensure contract renewals are in line with company expectations
- Monitor market developments and identify new business opportunities within the territory
Customer Service
- Ensure high quality of service delivery to customers
- Maintain strong and professional relationships with clients
- Prepare and submit timely reports to customers
- Address and help resolve customer complaints in coordination with Operations and Back Office
- Conduct detailed site inspections / SRAs at client locations
- Generate customer quotations using the system
- Share customer feedback with the Branch Manager and collect appreciation letters from RBU/CBU clients
Administration & Accounts
- Ensure timely submission of invoices and obtain necessary acknowledgements
- Coordinate with the back office for accurate and timely invoicing
- Share customer costings and expectations with Operations before service delivery
- Ensure all collections are submitted to the back office within 24 hours
- Review daily billing and collections with the back office team
Maintaining Systems and MIS
- Ensure timely updates in sales-related systems
- Prepare and maintain daily and monthly sales reports
- Maintain an updated customer database
- Set and manage correct customer expectations regarding pest management services
- Capture accurate customer details
- Promote and sell service visits as per iCABS frequencies to enable timely service calendar planning
- Share the cost sheet and material details with Operations; communicate customer expectations before service delivery
- Ensure new sales are visible in iCABS before execution and properly scheduled in consultation with Service Planners
- Avoid making service scheduling commitments to customers without planner coordination
Key Result Areas:
- Business Development (Sales)
- Upselling
- Collection & DSO
- Customer Relationship
- Target Achievement (as per AOP)
- On-time Invoice Submission
Competencies (Skills essential to the role):
- Strong selling and persuasion skills
- Excellent interpersonal and networking abilities
- Effective team communication
- Skilled in client negotiation
- Target-driven with proven ability to achieve goals
Educational Qualification / Other Requirement:
- Graduate in any discipline
- Proficient in MS-Office/G-Suite
- Minimum 6 years of direct sales experience in Facilities Management for Commercial Business profiles
- Experience in home products/services or residential cleaning (minimum 6 years) is preferred for Residential Business profiles
Role Type / Key working relationships:
- Field Sales - Individual Contributor Role
- External team- Customers and Customer representative
Internal team- ABM/BM, Operations & Sales Colleagues, Planners
Benefits
What can you expect from RPCI?
Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
- Service
- Relationships
- Teamwork
- Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.