Associate Director / Director of Family Experience

Follow your passion 

Are you looking to make a BIG impact? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission.

Currently, we operate multiple elementary and middle schools in the Bronx, Upper Manhattan, and Queens. We plan to grow and open 1-2 schools each year because children in every community deserve excellent, equitable education. Join our growing team today, and be a change agent for children.

Our Network office is located at 401 W. 218th St., New York, NY 10034. Our Network team follows a hybrid work schedule: we work in-person from our office on Tuesdays and Thursdays with optional remote days on Mondays, Wednesdays, and Fridays, if your team’s scope of work permits.

Deliver powerful results

To achieve our vision, we are searching for an Associate Director / Director of Family Experience with a Bachelor’s degree and at least 4-10+ years of experience in strategy, operations, consulting, education, or a related field with a proven record of designing and implementing initiatives that improve stakeholder experience and engagement.

Our Associate Director / Director of Family Engagement will lead the development of innovative initiatives that strengthen family happiness, belonging, and long-term retention across Zeta schools. This person will analyze data and family insights, identify opportunities to improve the family experience, pilot new initiatives, and build scalable systems that schools can implement successfully. We are open to hiring at the Manager, Associate Director, or Director level; title and compensation will be determined after assessment of experience, skills, and competencies.

Responsibilities:

• Provide strategic vision and project leadership for key network initiatives. Lead the planning and execution of high-impact projects that strengthen the family experience.
• Use data and insights to deliver a Wow! Family experience. Analyze family satisfaction, engagement, and retention data to identify trends and translate insights into actionable strategies.
• Design and pilot innovative initiatives. Incubate and test new programs that improve the family journey from enrollment through graduation, gathering feedback and refining approaches based on results.
• Build scalable systems for network implementation. Turn successful pilots into clear, replicable programs, playbooks, and tools that schools can implement effectively.
• Wear multiple hats as part of a lean scale-up team. Support cross-functional projects and take on new initiatives as needed to support Zeta’s growth.

Join our purpose-driven community

Zeta teammates are lifelong learners who live with child-like joy and a deep sense of purpose. We disrupt the status quo and tackle problems together. Our team stands united by our commitment to a limitless future for every child. Our Zeta team is comprised of top talent with incredible schooling and private sector experience. At Zeta:

• We are passionate about our mission of providing world-class education to all students
• We bring a mindset of growth, flexibility, and openness to feedback
• We are hungry and determined to not only meet our goals, but surpass them
• We are humble, willing to put the team’s needs ahead of our own, and committed to contributing to a collaborative work environment
• We have a high bar for excellence and sweat over the details
• We are caring and put team over individual at all times

We are hiring for immediate openings and onboarding on a rolling basis. The salary range for this position is between $90,000 and $140,000. New hires can expect to be brought into the organization at a salary at or near the start of the range, depending on relevant experience and internal equity. Compensation is based on our salary scales. This position is eligible to receive an annual discretionary, merit-based performance bonus.

How does Zeta invest in you? 

We offer great benefits: 

• Comprehensive and affordable medical, dental, and vision plans
• Flexible spending accounts for eligible medical purchases and commuter expenses
• 403(b) retirement plan; Zeta offers matching contributions toward your savings 
• Competitive compensation

We provide awesome perks: 

• Monthly stipend for wellness and lifestyle expenses (Gym memberships, salon appointments, concerts – it’s up to you!)
• 4 live therapy sessions per month through Talkspace, and a free Headspace subscription
• MacBook Air, and specified monthly reimbursement for use of mobile phone
• Fully stocked teacher workrooms with favorite snacks and Nespresso machine
• Zeta swag, team outings, and NYC’s finest sweet treats
• Books for professional development

We care deeply about your personal and professional growth:

• Clear pathway to professional growth
• Consistent feedback and support from managers and teammates 
• Community Circle practice to build and strengthen our sense of team
• Interactive Mindfulness and DEIJ programming

Apply Now!

Equity is at the heart of our mission. We have a deep commitment to pursuing diversity and striving for equity. Zeta is an equal opportunity employer. Candidates of all backgrounds are encouraged to apply. Work authorization is required (candidate must have permanent authorization to work in the U.S.).