Family Outreach & Enrollment Operations Manager
Follow your passion
Are you looking to make a BIG impact? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission.
Currently, we operate multiple elementary and middle schools in the Bronx, Upper Manhattan, and Queens. We plan to grow and open 1-2 schools each year because children in every community deserve excellent, equitable education. Join our growing team today, and be a change agent for children.
Our Network office is located at 401 W 218th St., New York, NY 10034. Our Network team follows a hybrid work schedule: we work in-person from our office on Tuesdays and Thursdays with optional remote days on Mondays, Wednesdays, and Fridays, if your team’s scope of work permits. Increased flexibility will be required for this role at certain points in the year, as in-person community outreach is a key component of the Family Outreach & Enrollment team.
Deliver powerful results
To achieve our vision, we are seeking a Family Outreach & Enrollment Operations Manager with a Bachelor’s degree and strong project management experience. The ideal candidate has a proven track record of planning and executing complex initiatives, managing cross-functional stakeholders, analyzing data to inform strategy, and driving projects to completion. Familiarity with Upper Manhattan, the Bronx, and/or Queens is preferred. Bilingual proficiency in English and Spanish is a plus.
The ideal candidate is a strong project manager with the ability to plan, prioritize, execute, and follow through effectively. They are highly proficient in Google Suite, and use these tools to build systems, manage workflows, and support outreach strategy. They are highly detail-oriented and analytical, and demonstrate the ability to manage and interpret data independently. They bring flexibility, resilience, and a strong drive to meet goals.
Responsibilities:
- Lead end-to-end planning for outreach and enrollment initiatives, including developing detailed project plans, setting milestones, tracking progress, and proactively addressing risks and roadblocks
- Support outreach and enrollment operations, including the admissions lottery, family communications, and event logistics
- Collect, manage, and analyze outreach and enrollment data, and derive insights to drive continuous improvement in strategies and tactics
- Partner with internal teams and external stakeholders to ensure seamless execution of outreach initiatives and events
- Identify operational gaps, streamline processes, and implement scalable systems to improve efficiency and outcomes of the outreach and enrollment team
- Wear multiple hats as a part of a lean scale-up team, supporting the work of others on the team and taking on new projects and tasks as needed
Join our purpose-driven community
Zeta teammates are lifelong learners who live with child-like joy and a deep sense of purpose. We disrupt the status quo and tackle problems together. Our team stands united by our commitment to a limitless future for every child. Our Zeta team is composed of top talent with incredible schooling and private sector experience. At Zeta:
- We are passionate about our mission of providing world-class education to all students
- We bring a mindset of growth, flexibility, and openness to feedback
- We are hungry and determined to not only meet our goals, but surpass them
- We are humble, willing to put the team’s needs ahead of our own, and committed to contributing to a collaborative work environment
- We have a high bar for excellence and sweat over the details
- We are caring and put team over individual at all times
We are hiring for an immediate opening. The salary range for this position is between $75,000 and $90,000. New hires can expect to be brought into the organization at a salary at or near the start of the range, depending on relevant experience and internal equity. Compensation is based on our salary scales.
We offer great benefits:
- Comprehensive and affordable medical, dental, and vision plans
- Flexible spending accounts for eligible medical purchases and commuter expenses
- 403(b) retirement plan; Zeta offers matching contributions toward your savings
- Competitive compensation
We provide awesome perks:
- Monthly stipend for wellness and lifestyle expenses (Gym memberships, salon appointments, concerts – it's up to you!)
- 4 live therapy sessions per month through Talkspace, and a free Headspace subscription
- MacBook Air, and specified monthly reimbursement for use of mobile phone
- Fully stocked teacher workrooms with favorite snacks and Nespresso machine
- Zeta swag, team outings, and NYC's finest sweet treats
- Books for professional development
We care deeply about your personal and professional growth:
- Clear pathway to professional growth
- Consistent feedback and support from managers and teammates
- Community Circle practice to build and strengthen our sense of team
- Interactive Mindfulness and DEIJ programming
Apply Now!
Equity is at the heart of our mission. We have a deep commitment to pursuing diversity and striving for equity. Zeta is an equal opportunity employer. Candidates of all backgrounds are encouraged to apply. Work authorization is required (candidate must have permanent authorization to work in the U.S.).