Associate General Manager (AGM) or GM - Healthcare Operations
Job Title: Associate General Manager (AGM) or GM - Healthcare Operations
Location: Hyderabad, India
Shift: US Shift
Experience: 20+ years (Relevant: 15+ years)
Reports To: Senior Leadership
Team Size: 100+
Preferred candidates – Current designation AGM/DGM, GM, AVP and Not Sr Manager/SDM
Job Summary:
We are looking for a dynamic and experienced AGM - Healthcare Operations to lead and oversee critical operations in the US Healthcare domain. The ideal candidate will have extensive experience in Health & Welfare operations, with expertise in enrolment, file processing, data processing, carrier files, and health payroll. Candidates with experience in Health Implementation & Benefits Administration will have an added advantage.
This role requires a seasoned professional who can manage large teams, drive process efficiencies, and ensure high-quality service delivery in a fast-paced, US-shift environment.
Key Responsibilities:
- Lead and manage large-scale Health & Welfare operations, ensuring seamless service delivery in alignment with US Healthcare domain regulations.
- Oversee enrolment processes, file processing, data processing, and carrier file management, ensuring compliance and accuracy.
- Manage health payroll operations, ensuring timely and error-free processing.
- Drive operational excellence by implementing process improvements, automation, and best practices.
- Ensure regulatory compliance and adherence to HIPAA and other US healthcare industry standards.
- Work closely with stakeholders, clients, and internal teams to streamline healthcare benefits administration.
- Lead health implementation projects and ensure successful execution of benefits programs.
- Manage a team of 100+ employees, including hiring, training, mentoring, and performance management.
- Drive service level agreements (SLAs), key performance indicators (KPIs), and quality metrics.
- Collaborate with cross-functional teams to enhance operational efficiency and client satisfaction.
- Provide strategic insights and recommendations to senior leadership on process optimization and business growth.
Key Requirements:
✔ 20+ years of experience, with at least 15+ years of relevant experience in US Healthcare Operations.
✔ Strong expertise in Health & Welfare, enrolment, data processing, file processing, carrier files, and health payroll.
✔ Experience in Healthcare Implementation & Benefits Administration is a plus.
✔ Proven ability to manage and lead large teams of 100+ professionals in a high-volume environment.
✔ Hands-on experience in process automation, operational improvements, and quality management.
✔ Strong knowledge of US healthcare regulations, compliance, and industry best practices.
✔ Ability to work in a US shift and manage client interactions effectively.
✔ Excellent leadership, communication, and stakeholder management skills.
Best Regards
Manzoor Ahmed Ambar
Human Resource Team Lead
InstaTalent Recruit LLP - Recruitment and Training Services
Mobile number - +91-9682182401.
Office Address - Plot No D-107, D-Block, Sector-2,
Noida, Uttar Pradesh, India, Pin Code 201301
Website - https://www.instatalentrecruit.com/
LinkedIn - https://www.linkedin.com/company/instatalent-recruit-llp/
Qualifications
Graduate
Additional Information
Good communication skill.