Associate Solutions Engineer (Integrations)
At Centrapay, we're revolutionising how you spend money both in-store and online. We allow businesses to create digital assets and loyalty programmes so that you can spend and be rewarded anywhere. Some of our partners include Coca-Cola, BNZ, and Farmlands, and we process payments in New Zealand and Australia.
Our payments platform is the heartbeat of what we do. On top of this, we're building our hero app, Payap (www.payap.com), that brings all of our best capabilities to life.
About The Role
As Associate Solutions Engineer (Integrations) you'll support the Solutions Consultant by providing technical & pre-sales support to the Sales team. This involves hands of coding, the ability to make changes, provide tech support for integrators and improve the integrator experience via our APIs.
This role bridges the gap between technical aspects of products or services and the sales process, ensuring that sales representatives are equipped with the knowledge to effectively address customer needs and questions - supporting all of the technical needs of new integrating partners and merchants.
What You'll Do
- Offer technical solutions, product demonstrations, and presentations to potential and existing clients.
- Provide technical support to integrators - improve the experience of Developers who integrate with us, and how they onboard and self-serve with us.
- Answer technical questions from Sales teams, customers, and partners, ensuring accurate and clear. communication.
- Stay updated on product features, benefits, and technical specifications, as well as industry trends and competitor products.
- Collect and relay customer feedback to Engineering and Product teams to improve products and solutions.
- Prepare and maintain technical documentation, reports, and presentations.
- Assist in troubleshooting technical issues and ensuring the smooth integration of products or services.
- Train Sales teams on new products, features, and technical concepts.
- Build and maintain strong relationships with customers and partners.
Requirements
👀 Who we're looking for
- 1-2 years software engineering / integration experience in Vue and Node.js
- Excellent written and verbal communication skills to effectively convey technical information to both technical and non-technical audiences.
- Ability to identify and resolve technical issues and provide solutions to customer inquiries.
- Ability to build rapport with customers, understand their needs, and provide excellent service.
🚀 Why Join Us?
- Be part of a fast-growing fintech shaping the future of payments
- Work with a team that values innovation, collaboration and ambition
- Competitive compensation, growth opportunities, and a chance to make a real impact
Benefits
We look after our people at Centrapay - a key focus is our culture and ensuring we create a positive and healthy work environment. We continuously look at ways to make improvements and regularly ask for employee feedback and input.
🏄 Your key benefits
- We offer flexible working and aim to look after our people
- Awesome office location at City Works Depot
- 6 weeks annual leave
- A Macbook Pro
- We have a down-to-earth, open culture that values inclusion
- Our Working Holiday scheme allows you to work while travelling overseas
- In-person and online social activities to keep you connected
- Training and development opportunities
- Sick leave from day one
- Free health insurance via Southern Cross
- Life insurance
- Additional parental leave entitlements
For more information on Centrapay please visit https://centrapay.com/