Billing Coordinator - FTC 12 months

At Fora, we’re fuelled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a like minded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important – working productively, healthily and happily.  

Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totalling 3.2 million sq ft of real estate.  Over the last two decades we have welcomed approximately 300,000 members through our doors, with over 30,000 members today, and boast market-leading retention rates.

As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council and Pangaia are just some of the businesses who call a Fora workspace home.  

Fora is London’s leading provider of flexible office spaces .   All of our design-led spaces are open and supported by our dedicated front-of- house teams, five days per week. Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way. 

The role :

The billing coordinator role is key in ensuring a seamless client relationship, bridging in building service with efficient, effective administration as well as ensuring revenue is correct for month end reporting. The billing coordinator is central to ensuring that clients are billed according to signed contracts / leases and ensuring client status changes are reflected in the billing system, and ensuring refunds and returns of security deposits are prepared for review in a timely manner. The role is based in a dynamic and fast paced environment and will require liaising with all levels of management. The Billing Coordinator will need to be a dedicated Billing professional who is a self-starter that can contribute to a highly professional finance team. The person joining the team must thrive in an evolving environment and demonstrate a desire to drive change. Representing The Office Group in a responsible and professional manner and liaising and maintaining positive relationships both with other departments and tenants will be very much part of this role.

Key Responsibilities

• Invoicing clients for both fixed charges like license fees (rent) monthly as well as ad hoc charges like service fee charges, making sure billing is correct and everything is raised as per the signed contracts. Ensuring that billing is completed accurately and deadlines met at all times.
• Managing Direct Debit Mandates and taking action for failed DDs.
• Handling any finance related queries in a timely and efficient manner, providing great customer service to tenants.         
• Maintenance of billing breakdowns for accurate billing checks, reconciling vs. billing systems and querying any anomalies with relevant sales or ops staff.
• Building relationships with clients, building teams and sales to ensure the best possible approach both internal and external.
• Assisting the management accountants and financial reporting team with any audit, revenue or occupancy related questions.
• Reviewing the AR dashboards and reports, actioning any open items in a timely manner.
• Escalating any problematic areas to the Billing Manager, including problematic reconciliations, errors with contracts or issues with clients.
• Processing customer terminations and preparation of deposit returns, ensuring any overdue monies are offset against the return.
• Ad hoc requests to support the Billing Manager as required

Requirements

• Previous experience in a similar finance role is essential. 2-3 years Accounts Receivable / Billing experience is desirable.
• Previous experience in a fast paced role with customer service is essential.
• Microsoft Office skills, particularly Excel.
• Knowledge of SAP Business ByDesign, Salesforce and Nexudus is desirable.
• Commercial acumen and be capable of thinking in big picture terms and not just the detail.
• Experience in implementing and monitoring of controls.
• Experience of working in large multi site organisations – property sector is preferable.

Benefits

• Flexible working hours
• Hybrid working - 4 Days in the office. 1 day WFH
• 28 days annual leave
• Birthday Leave
• 2 weeks work from anywhere
• Annual leave purchase scheme
•  5% Pension scheme
• Life Assurance
• Discounted Gym membership
• Season Ticket Loan
• Cycle to Work Scheme
• 25% Discount at Fora Cafes