Bingo Operations Manager
About YSI
Yellow Social Interactive is a dynamic and innovative leader in the social gaming industry, dedicated to creating engaging and interactive experiences across various platforms. Our commitment to excellence and creativity sets us apart in the market.
We seek exceptional, talented individuals who aim for excellence. With offices in Gibraltar, Antigua, and bases in Malta and the Philippines, plus a global remote team, we welcome motivated people capable of building and scaling business functions.
Job Purpose
The Bingo Operations Manager will lead the day-to-day management of our Social Casino Bingo product, ensuring the schedule, performance, and player experience are consistently optimised. This role is both strategic and execution focused, with a strong emphasis on optimising Bingo schedules and reporting, as well as collaboration with our external and internal stakeholders to improve the product and player experience. The ideal candidate will act as the “Bingo Champion” across the business, contributing to product development and ensuring our Bingo offering remains competitive, engaging, and commercially successful.
Areas of Responsibility
- Day-to-Day Operations: Own the daily operational management of the Bingo product, ensuring smooth delivery and high-quality player experiences.
- Scheduling & Game Management: Own the Bingo schedule, ensuring it is optimised for maximum revenue and aligned with business goals, player engagement, and promotional activity.
- Reporting & Performance Optimisation: Own Bingo reporting and performance tracking, suggesting enhancements to reporting outputs and using insights to drive continuous improvements to the Bingo schedule and product performance.
- Provider Management: Build and maintain a strong working relationship with our Bingo provider, ensuring strong collaboration and maximising opportunities for shared success and optimisation.
- Marketing & Promotions: Work closely with the Marketing team to ensure delivery of strong offers, promotions for both existing and new Bingo players. Implement promotional schedules when required and report back on results.
- Lifecycle Management: Work closely with CRM to help shape Bingo lifecycle journeys both on-site and off-site, to help drive retention and engagement of the Bingo product.
- Competitive & Market Awareness: Stay up to date with Bingo trends, competitor activity, and developments across related industries to ensure our product remains competitive and innovative.
- Cross-Functional Collaboration: Work closely with other teams across the business to support cross-sell opportunities between Bingo and other products, while collaborating with the Bingo team to stay aligned on player feedback and operational challenges, using these insights to guide product improvements.
Requirements
- Proven experience managing a Bingo product within a Social Bingo or Real Money Bingo environment.
- Strong operational mindset with the ability to manage schedules, reporting, and day-to-day performance.
- Confidence working cross-functionally with marketing, product, BI/analytics, and customer support teams.
- Strong communication and stakeholder management skills, with the ability to act as the Bingo expert across the business.
- Analytical approach, with experience using reporting insights to drive improvements and optimisation.
- Highly collaborative, proactive, and hands-on approach.
- A positive attitude and a team player.
Benefits
- Competitive salary
- Performance Bonus
- Private Health Insurance
- Opportunities for career growth and development.
- Collaborative and dynamic work environment.
Join our team and contribute to creating a vibrant and supportive social gaming community! If you are a proactive and player-focused professional, apply now and be part of our mission to provide exceptional player experiences.