Business Analyst CRM

To reinforce the Synechron Switzerland team, we are looking for a Business Analyst with experience in Client Relationship Management. Our mission is for one of our clients, a Private Bank in Geneva.

• Participating in gathering, analyzing client requirements, and writing detailed functional specifications needed for development center of our client, based in Luxembourg;
• Supporting and assisting the IT teams based in Geneva during various cycles;
• Ensuring the proper integration of the solutions under your responsibility into the bank's overall information system by conducting FATs/integration tests;
• Supporting and coordinating testing phases with end users;
• Providing level 3 support in case of production incidents.

Qualifications

Your profile and skills:

• You hold a degree in Computer Science (University, HES, Federal Diploma, EPF) or possess equivalent qualifications.
• You possess a previous experience as a Business Analyst in the banking sector.
• You demonstrate excellent knowledge of wealth management, investment strategies, and financial products.
• You possess strong expertise in CRM-related activities.
• You thrive in collaborative environments, working closely with colleagues to achieve shared goals.
• You display strong analytical skills, combined with a talent for problem-solving.
• You work autonomously and can independently analyze data from multiple systems.
• You are proficient in SQL query languages and tools for accessing and managing databases.
• You have solid knowledge and practical experience with Agile methodology, particularly Scrum.
• You are familiar with APIs and related tools, including JSON, XML, Postman, and Swagger.
• You communicate fluently in both French and English and enjoy working in an international environment.
• You are a Swiss resident.

Additional Information

What we offer you:

• An enriching, dynamic, and stimulating professional experience.
• Professional stability with a long-term contract.
• Monthly support to finance your lunches.
• The opportunity to be part of a multicultural, supportive, hardworking team driven by values.
• Up to 3 days of training per year.
• A competitive salary package.
• Free and unlimited access to our global E-learning platform -> Over 16,000 modules available.
• Annual license to access our banking/finance profession training platform to enhance your knowledge of various banking/financial professions and stay professionally updated.
• Support, proximity, regular feedback, and exceptional event.
• A certified working environment - GREAT PLACE TO WORK.

If you believe you are the right candidate, please submit your application! We look forward to receiving your application.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.