Business Development Manager (A2P SMS & VoIP)
The Business Development Manager is responsible for driving the company’s growth strategy in the A2P SMS and VoIP markets. The core focus is to build and scale strategic partnerships with international mobile network operators (MNOs), aggregators, CPaaS platforms, and OTTs. This role requires strategic thinking, a deep understanding of the global messaging and voice ecosystem, and the ability to influence both commercial and product direction within the company.
Responsibilities
- Develop and execute go-to-market strategies for A2P SMS and VoIP termination across global markets
- Identify and pursue new business opportunities with MNOs, MVNOs, SMS hubs, CPaaS providers, and major OTT players
- Own the full sales cycle — from lead generation to negotiation and contract closure
- Strategically expand presence in high-value regions through routing relationships
- Build and present detailed business cases for new client partnerships, including projected traffic volumes, revenue forecasts, and margin analysis
- Take full ownership of business case execution, ensuring agreed KPIs and commercial outcomes are tracked and achieved
- Monitor market trends, pricing, regulations, and messaging policies across countries and operators
- Evaluate and optimize delivery routes, including direct-to-carrier, hybrid, and fallback routing models
- Represent the company at global industry events
- Provide feedback to product and operations teams to enhance competitiveness and client satisfaction
- Work cross-functionally with legal, finance, and technical teams to support and execute deals
Requirements
- 3+ years of experience in international telecom business development, sales, or partnerships — specifically within A2P SMS, VoIP, or CPaaS
- In-depth understanding of the global telecom ecosystem: MNOs, aggregators, CPaaS vendors, monetization models, and operator filtering policies
- Familiarity with A2P SMS delivery models: identify gray routes, firewalls, SIM-box detection, direct vs. hub-based routing
- Proven experience negotiating interconnect agreements, termination rates, and revenue share models
- Strong grasp of SMS and voice traffic monetization: pricing strategies, traffic types, routing logic
- Demonstrated ability to structure and defend business cases, including financial modelling and ROI analysis
- Track record of executing against commercial commitments and KPIs defined in client business cases
- Fluency in English (written and verbal) is required; other languages are a plus
- Proficiency in CRM tools (Salesforce, Jira) and data-driven sales reporting
- Independent, proactive, and goal-oriented work style with strong execution skills
Preferred Qualifications:
- A strong personal network in the telecom industry, particularly among MNOs and global aggregators
- Understanding of SMPP/SIP protocols, API integration models, and CPaaS architecture
- Experience launching partner programs, white-label services, or SaaS-based telecom platforms
- Previous exposure to high-growth international environments or telecom tech start-ups
Benefits
- Competitive salary and performance-based bonuses
- Paid annual leave days & paid sick leave days
- Flexible working hours and a supportive work-life balance culture
- Paid access to GPT-5 and premium AI tools (including coding assistant, video generation, custom GPTs, and tailored TFN assistant)
- Remote-friendly working setup (fully remote, hybrid or on-site at our offices in Paphos, Cyprus)
- Team events and company outings
- Access to professional development programs and continuous training
- Growing company with the potential to take over responsibility and grow personally