Sales Account Manager - Enterprise (A2P SMS & VoIP)
We are seeking a results-driven Sales Account Manager to lead revenue growth within the Enterprise A2P SMS and VoIP segments. This role is focused on identifying, developing, and closing new business opportunities within both existing and newly acquired enterprise accounts. The ideal candidate combines consultative selling skills with a strong understanding of A2P messaging, voice services, and CPaaS platforms tailored to enterprise communication needs.
Responsibilities
- Proactively identify and qualify new sales opportunities within enterprise accounts
- Own the full sales cycle: from opportunity discovery to proposal, negotiation, and contract closure
- Develop tailored commercial offers based on client needs (A2P messaging volumes, delivery quality, voice routes, API integration, etc.)
- Cultivate strong, long-term relationships with decision-makers in key verticals (Finance, Banking, High-risk, e-commerce, logistics)
- Upsell and cross-sell additional services such as direct SMS routes, premium voice coverage, delivery analytics, or CPaaS features
- Collaborate with SDR team, Routing, Product to deliver competitive, technically sound proposals
- Track and manage sales pipeline through CRM tools, maintaining accurate revenue forecasts and status updates
- Conduct virtual and on-site meetings, solution presentations, and business reviews
- Keep up with trends in messaging regulations, voice delivery, CPaaS innovations, and competitor offerings
- Represent the company at major telecom and enterprise communication events when applicable
Requirements
- 3+ years of B2B sales or enterprise account management experience in telecom, A2P messaging, VoIP, or CPaaS
- Strong expertise in A2P SMS delivery (routing, pricing, sender ID, filtering, regulatory compliance)
- Solid understanding of VoIP technologies (SIP, CLI, termination/origination) and related business models
- Hands-on experience with CPaaS platforms (SMS/Voice APIs, customer engagement flows, multichannel delivery)
- Proven track record of hitting or exceeding sales targets in international environments
- Excellent communication, negotiation, and consultative sales skills
- Proficiency in CRM tools (Salesforce)
- Fluent English (spoken and written); additional languages are a plus
- Self-starter with a strong ownership mindset and ability to independently close complex deals
Nice to have:
- Existing network of contacts among enterprise buyers, aggregators, and MNOs
- Experience selling API-based communication solutions (SMS, voice, email, WhatsApp, etc.)
- Familiarity with telecom compliance and regulations (e.g., DLT, GDPR, local messaging restrictions)
- Background in SaaS or CPaaS sales to mid-market or enterprise clients
Benefits
- Competitive salary and performance-based bonuses
- Paid annual leave days & paid sick leave days
- Flexible working hours and a supportive work-life balance culture
- Paid access to GPT-5 and premium AI tools (including coding assistant, video generation, custom GPTs, and tailored TFN assistant)
- Remote-friendly working setup (fully remote, hybrid or on-site at our offices in Paphos, Cyprus)
- Team events and company outings
- Access to professional development programs and continuous training
- Growing company with the potential to take over responsibility and grow personally