Business Development Representative

Are you energized by starting conversations, building momentum, and opening doors? Do you enjoy a fast-paced, goal-driven environment where your work directly fuels sales success? If so, we’re looking for a Business Development Representative (BDR) to help build the top of the sales funnel for our franchise partners.

About the Role

As a Business Development Representative, you’ll play a critical role in driving growth by identifying, engaging, and qualifying prospective clients for City Wide’s sales teams. Your focus is outbound prospecting—connecting with decision-makers, uncovering needs, and setting high-quality appointments that enable franchise sales executives to focus on discovery, proposals, and closing.

This is a great opportunity for someone who enjoys structured goals, high activity, and measurable results—and who wants to grow into a more advanced, customer-facing sales role over time.

What You’ll Do

• Research and identify businesses in assigned franchise markets that could benefit from City Wide’s 20+ services
• Execute high-volume outbound prospecting (80+ contacts per day) via phone, email, LinkedIn, and other channels
• Engage decision-makers using defined talk tracks and qualification questions
• Schedule and confirm qualified sales appointments and ensure a smooth handoff to franchise sales teams
• Maintain accurate and detailed activity, notes, and outcomes in the CRM
• Partner closely with franchise owners through regular activity calls to align priorities and review progress
• Meet or exceed weekly and monthly performance goals, including activity levels and qualified appointments
• Share feedback with sales leadership on messaging effectiveness, objections, and market insights

How Success Is Measured

• Engaging with a minimum of 80 individuals per day while maintaining call quality standards
• Generating an average of 20 converted leads per month
• Maintaining 100% completion and accuracy of required CRM activity and documentation

Requirements

What We’re Looking For

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 1–3 years of experience in outbound sales, sales development, or inside sales (B2B or franchise experience a plus)
• Strong phone presence and written communication skills with the ability to build rapport quickly
• Comfort with high-volume outreach in a fast-paced, results-driven environment
• Experience using CRM or sales engagement tools (e.g., Salesforce, HubSpot, Dynamics, Outreach) preferred
• Highly organized, detail-oriented, and disciplined with follow-up
• Self-motivated, goal-oriented, and collaborative
• Desire to grow and advance within a sales or customer-facing career path

Work Schedule & Environment

• Monday–Friday, 8:00 a.m. – 5:00 p.m. (or 7:00 a.m. – 4:00 p.m. when supporting Eastern Time)
• On-site role in a professional office environment
• Primarily sedentary work with extended computer and phone use

Why Join Us?

• Clear expectations and measurable goals
• Direct impact on sales success and business growth
• Strong partnership with franchise leadership
• Opportunity to build a foundation for long-term career advancement

Benefits

City Wide Franchise offers a competitive compensation structure to include bonus and comprehensive benefits, including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k. In addition, City Wide Franchise prides itself on a culture rich in history and collaboration, within an exciting, fast-paced, and flexible work atmosphere that fosters continual learning and development. As a people-centered culture, we also offer community-based enrichment, including paid time to support charities of choice!

City Wide Franchise is a fast-growing company with over 100 franchise locations across the US and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We continue to experience high growth and profitability across our franchise business. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.