Business Operations Analyst

Profound Research seeks to drive clinical innovation by partnering with community physicians to offer clinical research as a therapeutic option to their patients. Profound enables providers with the right people and tools to launch clinical research operations, often for the first time, to offer new care pathways to patients. Profound Research is looking to grow its energetic team inspired by changing how patients and providers engage in clinical research.   

Our Mission:Improving Lives by Providing Advanced Therapeutic Options 

Our Vision:Creating the Absolute Best Patient-Physician Experience in Clinical Research 

Our Values: 

Compassion: We value the patient-physician relationship above all else and are committed to a service-oriented approach to all interactions. 

Urgency: We work hard and practice selflessness, acting swiftly and decisively to meet the needs of our patients, partners, and colleagues.  

Solution Orientation: We are relentlessly positive, and we communicate directly to efficiently identify and implement effective solutions. 

Excellence: We insist on excellence, holding ourselves accountable and empowering each other to deliver best-in-class service while maintaining the highest ethical and scientific standards.  

o Physicians are the Vanguard   

o All Decisions Improve Patient Care   

o Never Compromise Quality   

Reporting to the Chief of Staff/VP, Corporate Strategy (in close partnership with the VP, Finance), the Business Operations Analyst will be responsible for centralizing, streamlining, and scaling corporate reporting and business intelligence as well as executing data acquisition support for patient and practice data initiatives at Profound. This role will initially own hands-on metric compilation and executive reporting, then progressively design automations, dashboards, and interim tooling that reduce manual effort and improve data reliability across the organization.

Some examples include: gathering patient data from partner practices for better insight on trial upsides, compiling and normalizing large sets of data across the network, and working with different divisions to set and track metrics to measure success.

The ideal candidate is an analytical thinker that is willing to start at point A, know they need to get to point B, and find the best way to do so without a step-by-step map – someone who can look at the data and details in a situation and turn them into usable insights for verticals across the company.

·       Own the collection, validation, and reporting of key business metrics across Patient Recruiting, Operations, Finance, and Commercial  teams.

·       Produce weekly, monthly, and as needed executive-level reporting for the Executive Leadership Team.

·       Identify high-effort, repeatable reporting processes and design interim automations (Excel models, SQL queries, BI dashboards, lightweight workflows).

·       Build and maintain dashboards using Power BI, Tableau, or Looker Studio.

·       Partner with technical and operational stakeholders to improve data flows and reporting reliability.

·       Own EMR data extraction processes for practices in the network – both Profound owned extraction as well as working with 3rd party vendors who will be performing extraction and aggregation.

·       Help manage and maintain Profound’s data assets.

·       Transform conceptual user business and user data needs into clear, functional company requirements and tools – including assisting in the buildout of analytics dashboards.

·       Work with the Commercial feasibility team on Sponsor study feasibility questionnaires.

·       Attend project calls, respond to customer questions, demands, and needs.

·       Support ad hoc analyses, cross-functional requests, and special projects as needed.

·       Bachelor’s degree in Math, Statistics, Computer Science, Analytics or another relevant field.

·       Ability to manipulate large, complex data sets using a variety of software applications, including the use of relational databases – applications include SQL, SAS, R, Looker, Sigma, Python, or other large data analytics and scripting tools. 

·       In-depth, expert knowledge of Microsoft Excel.

·       Self-motivated with great attention to detail.

·       Resourceful with the ability to work independently on projects.

·       At least 2 years of experience in an analyst, business intelligence, or research role.

·       Experience producing materials for Executive or C-Suite audiences using conclusions derived from data analysis.

·       Experience in the Clinical Research or Healthcare sector.

·       Understanding of data warehouse or ETL processes, especially with the ability to do some of the transformations or normalizations.

·       Experience in a high-growth or startup environment.

·       Minimal as needed, not expected to exceed 15%

·       This role is primarily performed in a remote/office environment and requires prolonged periods of sitting or standing at a desk, working on a computer, and participating in virtual meetings

·       Requires the ability to communicate clearly in verbal and written forms and to read and interpret detailed materials

·       Occasional travel to company sites, meetings, or partner locations may be required, including the ability to navigate office/clinical environments and transport typical work materials

·       Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role

·       Exposure to diverse therapeutic areas and cutting-edge treatments

·       Supportive team environment with comprehensive training

·       Opportunity to make a direct impact on patient access to innovative therapies

·       Professional development in the growing field of clinical research