Embedded Patient Engagement Specialist (Detroit, MI)
Profound Research:
Profound Research seeks to drive clinical innovation by partnering with community physicians to offer clinical research as a therapeutic option to their patients. Profound enables providers with the right people and tools to launch clinical research operations, often for the first time, to offer new care pathways to patients. Profound Research is looking to grow its energetic team inspired by changing how patients and providers engage in clinical research.
Our Mission:Improving Lives by Providing Advanced Therapeutic Options
Our Vision:Creating the Absolute Best Patient-Physician Experience in Clinical Research
Our Values:
Compassion: We value the patient-physician relationship above all else and are committed to a service-oriented approach to all interactions.
Urgency: We work hard and practice selflessness, acting swiftly and decisively to meet the needs of our patients, partners, and colleagues.
Solution Orientation: We are relentlessly positive, and we communicate directly to efficiently identify and implement effective solutions.
Excellence: We insist on excellence, holding ourselves accountable and empowering each other to deliver best-in-class service while maintaining the highest ethical and scientific standards.
Profound Ethos
o Physicians are the Vanguard
o All Decisions Improve Patient Care
o Never Compromise Quality
Why this Role Exists:
The Embedded Patient Recruitment Specialist should exhibit a platinum level of customer service, acknowledging and greeting patients with a smile, eager to answer questions and exhibiting an unparalleled attention to detail, while maintaining thorough data records.
The Embedded Patient Recruitment Specialist is involved with all aspects of patient recruitment from initiating advertising, chart screening, through initial patient contact to scheduling for first visits or follow up visits. This position is embedded in a clinical trial site and reports to an offsite manager, Senior Director of Patient Recruitment & Engagement. It is important that this person is able to function as part of a team that is dispersed across the nation, while also building comradery with the research teams at sites in the greater Detroit metro area.
Responsibilities
-As the first point of engagement with patients, create a customer service experience filled with empathy, compassion, and kindness.
-Available to place outbound recruitment calls to patients interested in participating in clinical research.
-Available to respond to/answer inbound recruitment calls from patients interested in participating in clinical research, within 24-48 hours.
-Accurately complete study pre-screening and screening checklist. Drive enrollment and retention
-Interact with potential clinical trial participants to recruit, assess eligibility criteria, determine patient/subject availability, and coordinate appointments
-Demonstrate knowledge of clinical research protocols including inclusions/exclusions.
-Demonstrate knowledge of effects and side effects of
-Demonstrate knowledge of Good Clinical Practices and FDA regulations.
-Demonstrate knowledge of Profound Research’s Policies and Procedures.
-Obtain and maintain potential outreach targets, by therapeutic area, before study starts
-Drive patient enrollment and retention.
-Maintain proficiency within CTM system: database maintenance, patient scheduling, and patient screening logs.
-Maintain up-to-date data entry across all platforms and databases
-Adept at using third party platforms for reviewing and addressing inbound patient leads (i.e., Trial Partners)
-Communicate with Senior Director of Recruitment & Engagement, Clinical Research Site Managers/Directors, Study Coordinators, and support staff regularly with status reports
-Maintain records of study advertising responses by individual study
-Occasional attendance at community events (screenings, etc.), health fairs or events to promote Profound Research
Requirements
-Telecommunications/call center experience
-Telephone presence and elite customer service etiquette: while performing regular duties, it is regularly required to talk on the phone all
-Comfortable with medical terminology
-Comfortable with basic data input: use of a computer to complete telephone logs and other data entry
-Sales experience
Preferred Qualifications
-Associate degree
Travel Requirements
-Occasional travel may be required in this position (less than 1 week per year)
Why Join Profound Research?
· Exposure to diverse therapeutic areas and cutting-edge treatments
· Supportive team environment with comprehensive training
· Opportunity to make a direct impact on patient access to innovative therapies
· Professional development in the growing field of clinical research