Business Operations Analyst (Bilingual)
We believe what’s good for the planet is good for business. We’re CarbonBetter, a certified minority-owned sustainability and energy logistics company that’s tackling climate change from the inside. With headquarters in Austin, Texas, and a dynamic team in Medellín, Colombia, we offer energy and climate solutions of tomorrow—delivered today. We’re proud to be the largest minority-owned business in Austin. Learn more here: https://carbonbetter.com/about/
This role sits within our Retail Energy Division, is an indefinite contract, and English fluency is required.
Why Join Us
Career Growth: Build your career in a fast-growing clean energy supplier.
Impactful Work: Shape the future of energy through innovation and operational excellence.
Team Culture: Thrive in a collaborative, diverse, and forward-thinking environment.
Role Impact
This role offers unique exposure to all aspects of our retail energy business, from regulatory reporting to data analysis, providing an excellent foundation for understanding how energy retail businesses operate and grow. As a key member of the Business Operations team, you'll manage critical regulatory and operational data and reporting processes that keep our business running smoothly, profitably, and in compliance with regulations. Through this work, you'll develop expertise in the US retail energy market, regulatory requirements, and business operations while building valuable analytical and project management skills.
This role reports to the head of the division and operates within a matrixed team structure, collaborating with teams throughout the division.
Areas of Responsibility
Business Reporting & Data Management (35%)
Support the analysis of key performance metrics, by cohorts, including sales growth, customer acquisition costs, churn rates, and profitability
Maintain and update key business data in Tableau and other reporting systems
Prepare recurring reports for internal stakeholders
Participate in the preparation of materials for monthly and quarterly business reviews
Collaborate with the BI team on report maintenance and improvements
Business Analysis & Special Projects (35%)
Conduct ad-hoc analyses to investigate business questions and opportunities
Support data gathering and analysis for strategic initiatives
Assist with special projects as needed
Regulatory Reporting & Compliance (30%)
Support the monitoring and reporting of regulatory requirements, tariffs, and contracts in current and future markets
Prepare and submit recurring regulatory reports across multiple markets
Support regulatory processes, including license and contract renewals
Maintain compliance tracking documentation and systems
About You
Bachelor's degree in Business, Economics, Data Analytics, or related field
Strong Excel skills required; experience with Tableau or Power BI is a plus
Detail-oriented with strong organizational skills and the ability to manage multiple recurring deadlines
Analytical and business-focused mindset and ability to learn new systems quickly
Used to working in an agile environment
Excellent written and verbal communication skills
Strong understanding of financial concepts and profitability metrics is highly desirable
Fluent in English
Working Hours & Location
Our office is located in the El Poblado area of Medellín.
The working hours for this role are 8:00 am to 5:00 pm CDT and are to remain in sync with the company’s Austin HQ (Central Time) throughout the year.
Benefits
Contract Type: Permanent (indefinite-term contract)
Weekly English classes (2 hours) to boost your professional skills
Professional growth opportunities in a fast-growing, impact-driven company
Company-paid parking
Discount with Action Black gym
Snacks and beverages provided by the company
*Resumes and responses must be submitted in English.