Business System Analyst - HR & Legal Systems
COMPANY OVERVIEW
At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.
THE TEAM & ROLE
Zuora’s Corporate Operations organization serves as the backbone of our internal technology ecosystem, building digital experiences that connect teams, align business priorities, and strengthen collaboration company-wide. Taking a cloud-first, AI-enabled approach, we empower our global ZEOs with modern tools and self-service solutions that drive productivity, scalability, and agility - all while upholding the highest standards of security and compliance.
Within Corporate Operations, the Business Applications team designs, implements, and optimizes the systems that power Zuora’s Finance, Accounting, Procurement, Legal, and Human Resources functions. Reporting to the Senior Business Systems Manager of Digital Workplace Experience, this team partners closely with HR, IT, and cross-functional system owners to deliver reliable, scalable, and user-friendly solutions across the employee lifecycle.
The Business Systems Analyst – HR & Legal is responsible for supporting, maintaining, and enhancing applications that enable HR (ZEO Success) and Legal operations. You’ll combine strong functional understanding of business processes with system administration, configuration, and analytical skills to drive efficiency, accuracy, and compliance across multiple domains.
You’ll join a collaborative, high-performing team that values innovation, continuous improvement, and professional growth. Your work will directly impact the efficiency, quality, and scalability of Zuora’s enterprise systems and digital transformation initiatives.
YOUR MISSION
As a member of the IT organization supporting G&A functions, the Business Systems Analyst - HR & Legal Systems will collaborate with HR and Legal stakeholders to optimize business processes, strengthen system functionality, and support the introduction of new tools and integrations. You’ll act as a trusted partner, ensuring that business requirements are translated into scalable, effective system solutions.
YOUR OPPORTUNITY
As the Business Systems Analyst – HR & Legal, you’ll partner with cross-functional stakeholders to streamline processes, automate workflows, and improve system performance across core business applications. You’ll manage configurations, assist enhancements, support new implementations, and ensure that integrations between HRIS, and Legal systems run seamlessly. Working closely with other BSAs and technical teams, you’ll help prioritize initiatives, refine requirements, and ensure smooth testing and deployment through agile delivery cycles.
Key responsibilities include:
- Serve as a functional and technical support partner for HR (ZEO Success), and Legal systems.
- Support day-to-day operations including data maintenance, business process updates, and user administration.
- Collaborate with HRIS and IT teams to maintain data integrity between Workday, and other connected platforms.
- Lead or contribute to small-to-medium system enhancement projects and assist in larger cross-functional initiatives.
- Support new system implementations or integrations within the HR and Legal application landscape.
- Partner with stakeholders to identify process gaps, gather requirements, and propose scalable, system-based solutions.
- Perform data analysis, reporting, and auditing to ensure accuracy and compliance across systems.
- Develop and maintain system documentation, SOPs, and training materials for business users.
- Support system testing, user acceptance testing (UAT), and deployment activities.
OUR TECH STACK: Workday HCM (Core, Absence, Security), Custom Reports, Google Workspace, and other connected platforms
WHAT YOU’LL ACCOMPLISH
- Optimize HR Workflows: Improve efficiency, reduce manual effort, and enhance accuracy across HR-related processes.
- Enable Data Integrity: Ensure consistency and accuracy across Workday, HR and Legal systems through proactive monitoring and reconciliation.
- Support New Implementations: Contribute to the rollout of new HR, or Legal tools, from requirements gathering through testing and deployment.
- Improve Business Agility: Partner with stakeholders to define and refine scalable system enhancements that align with operational needs.
- Strengthen Collaboration: Build trusted relationships across HR, Legal, and IT, ensuring alignment and transparency in priorities and execution.
- Promote Continuous Improvement: Identify and implement process and automation opportunities that drive measurable impact and user satisfaction.
WHAT YOU’LL NEED TO BE SUCCESSFUL
- Bachelor’s degree in Information Systems, Business Administration, HR, or related field (or equivalent experience).
- 3–5 years of experience as a Business Systems Analyst or HRIS Analyst supporting HR, or Legal applications.
- Familiarity with HR processes (HCM, Absence, Compensation) and experience partnering with HRIS teams.
- Experience supporting or implementing Legal systems (e.g., Contract Lifecycle Management or eSignature platforms) preferred.
- Proven ability to analyze business requirements, perform fit-gap analysis, and translate them into functional solutions.
- Advanced Excel/Google Sheets skills for data analysis, validation, and reporting.
- Detail-oriented with strong organizational, analytical, and troubleshooting skills.
- Excellent communication skills with the ability to work effectively across technical and non-technical teams.
- Experience with agile methodologies, SDLC, and change management processes preferred.
- Proactive, customer-focused mindset with a passion for continuous improvement and operational excellence.
#ZEOLife at Zuora
As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.
As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:
Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
Medical, dental and vision insurance
Generous, flexible time off
Paid holidays, “wellness” days and company wide end of year break
6 months fully paid parental leave
Learning & Development stipend
Opportunities to volunteer and give back, including charitable donation match
Free resources and support for your mental wellbeing
*Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.
Location & Work Arrangements
Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.
Our Commitment to an Inclusive Workplace
Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.
Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.