Sr Director, Billing Product Management

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Zuora’s Billing organization is the foundation of our platform and the center of innovation driving modern monetization. Billing is no longer a back-office process — it’s a strategic capability that defines how subscription businesses launch, price, package, and scale. As Senior Director of Product Management, Billing, you will own the product vision and roadmap for Zuora’s flagship billing capabilities: rating, usage and subscription management, pricing and packaging, invoicing, taxation, and integration with finance systems.

You will lead a global team of product managers responsible for evolving Zuora Billing into the most flexible, scalable, and intelligent monetization engine in the industry. This includes driving innovation in usage-based and consumption models, dynamic pricing, and AI-driven billing automation. You will partner closely with engineering, design, finance, and go-to-market leaders to translate market trends and customer needs into capabilities that power the world’s leading subscription and usage-based businesses.

This role requires strong strategic thinking, deep understanding of billing and monetization in recurring revenue models, and proven experience managing complex enterprise-grade SaaS products. You will operate as a critical member of the Product leadership team, shaping the strategy and execution that defines Zuora’s next decade of growth.

This is a high-impact role with visibility across the executive team and customer base.

What you’ll do

• Define and execute the strategic vision for Zuora Billing, ensuring alignment with company mission and financial outcomes.
• Lead a team of product managers across multiple product areas, developing cohesive roadmaps that deliver measurable impact.
• Partner with enterprise customers to identify emerging monetization models, translating those into product innovation across rating, invoicing, and usage management.
• Drive modernization of the billing platform to support large-scale performance, multi-entity billing, and AI-driven automation.
• Collaborate with cross-functional leaders in engineering, finance, GTM, and customer success to deliver high-quality, compliant, and extensible products.
• Oversee the product strategy for advanced monetization features such as tiered pricing, prepaid/postpaid models, credit/debit memo automation, and revenue recognition integration.
• Champion the evolution toward usage-based and hybrid monetization models; ensure the platform enables flexibility, scalability, and audit-grade control.
• Lead roadmap prioritization and trade-off decisions using structured frameworks, metrics, and KPIs.
• Represent the Billing product line in executive and customer forums, articulating vision, differentiation, and progress.
• Ensure collaboration across Product, Engineering, and Revenue teams to deliver end-to-end order-to-cash experiences.

Your experience

• 12+ years of product management experience in SaaS or enterprise software, with at least 5 years in leadership roles.
• Proven experience owning large-scale billing or monetization platforms, preferably in subscription, usage-based, or hybrid revenue businesses.
• Deep understanding of pricing, rating, invoicing, tax, and integration with ERP/finance systems.
• Demonstrated success in managing global teams and delivering mission-critical enterprise SaaS capabilities.
• Strong analytical rigor and ability to synthesize qualitative and quantitative insights into clear product decisions.
• Experience working with AI-driven automation, workflow orchestration, or process optimization products.
• Track record of influencing executive-level stakeholders and driving alignment across multiple teams.
• Technical fluency with APIs, billing systems, and large-scale data architecture.
• Bachelor’s degree in Engineering, Computer Science, or related field (MBA preferred).

Nice to haves

• Experience in financial operations, ERP, or revenue automation systems.
• Familiarity with compliance and audit frameworks (SOX, ASC 606, VAT, e-Invoicing).
• Exposure to AI and ML applications in financial operations or process automation.
• Experience in usage metering, mediation, or real-time rating systems.
• Prior leadership in high-growth SaaS or fintech environments.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• Paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.