Business Systems Analyst
Our Mission:
ButterflyMX is on a mission to empower people to open and manage doors & gates from a smartphone. Our products are installed in more than 15,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate. Our features are designed for developers, owners, property managers, and tenants and our products lower operating costs and improve tenant satisfaction.
Our Solution:
Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.
Our Culture & Values:
Fantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, ai-forward, and down-to-earth individuals to join our growing team. We’re driven by a shared commitment to excellence and innovation, grounded in our core values: We delight our customers, We take ownership, We are a community of collaborators, We speak up, We think big and do small, and We are tenacious.
ButterflyMX is seeking a skilled Business Systems Analyst to support gathering requirements, managing projects, diagraming solutions, maintaining our ticketing portal and sharing deployment updates for all of our enterprise system applications. You will be responsible for working closely with our sales, marketing, support, finance and our warehouse teams to understand their needs and help design solutions to complex problems.
Responsibilities
Partner with business users and stakeholders to gather, analyze, and document business requirements across operations, sales, marketing, support, fulfillment and finance functions
Translate business needs into clear user stories, acceptance criteria, and functional specifications
Build relationships, network, and work closely with business users and business leadership to understand existing business processes, define new business processes, build roadmaps, set priorities, and execute complex projects.
Present ideas, designs, and areas of expertise to business user groups, including management, for alignment and signoff
Document detailed requirements and solution designs using visualization tools like LucidCharts
Carry out functional testing and assist the QA review process for Change Approvals.
Assist the Business Systems Department in determining the scope and impact of enhancement requests, estimating effort, developing detailed project plans with a timeline, managing cutover tasks, tracking delivery to timelines, and communicating status with appropriate cadence.
Maintain systems team backlog, including building out and configuring tools, ensuring it is clear, complete, and up to date
Manage release planning, ensuring RACI model is defined and being followed
Provide reporting on systems team performance and impact and help with goal planning and tracking
About you
5+ years of experience in a similar role
Strong problem-solving and analytical skills.
Established written and verbal communication skills and the ability to tailor approach based upon audience and message.
Hands-on experience with change management tools/methodologies.
Extensive experience working with Salesforce CRM, ERP’s, WMS and Billing Systems
Experience defining business requirements, writing user stories, and providing detailed system and functional designs
The ability to communicate system issues and impacts to business stakeholders in clear, non-technical terms.
A desire to succeed in a data-driven, fast-pace, ever-evolving, and entrepreneurial environment
Project management experience
Experience interacting with senior management / executive teams
Benefits
Comprehensive Medical, Dental and Vision plans (ButterflyMX covers 80% of the cost) starting day 1
401(k) plan with a match
10 paid holidays, 20 vacation days, 5 sick days, 3 floating holidays
Basic Life and Accidental Death and Dismemberment Insurance (ButterflyMX covers 100% of the cost)
Short and Long Term Disability (ButterflyMX covers 100% of the cost)
Paid Family Leave
Employee Assistance Program
Quarterly self-care stipends
Access to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance
And more!
ButterflyMX is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have the authorization to work in the US to become an employee. We strive to create an accessible and inclusive experience for all candidates and employees. If you need reasonable accommodations during the application or the recruiting process, please let our recruiting team know.