Case Manager, Compass Family Resource Center

About the organization: Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

About the team: The Compass Family Resource Center (CFRC) offers a comprehensive set of trauma-informed services that support family well-being. Homeless and at-risk families can access immediate crisis support and get connected with parenting education, support groups and classes, case management, housing search, workforce services, and support.

Compensation: $27-$31 hourly

Schedule: Full time (37.5 hours/week), Monday - Friday, primarily during standard business hours

Location: 37 Grove St., San Francisco (less than a block from BART/MUNI)

Organizational Core Competencies: Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful

Role Description:
The Case Manager provides comprehensive, family- centered case management services including program enrollment, needs assessments, and personalized service planning to families referred through Compass Family Services programs.

Specific responsibilities include:

• Develop positive relationships with families that foster connection, support, and trust.
• Partner with families to develop short and long-range stability, self-sufficiency and well-being goals.
• Provide counseling, crisis intervention, and referrals to services offered both within Compass and externally.
• Connect with families regularly through in-person meetings, community visits, and phone, email, or text.
• Work closely with Compass Family Services staff, service providers, community partners and institutions to provide a coordinated approach to client care.
• Maintain comprehensive, up‑to‑date client records by accurately documenting case notes, assessments, and service plans in Compass’ Salesforce database and other required data systems in a timely manner.
• Participation in weekly supervision, team meetings, trainings, clinical support, and professional development.
• Provide support as needed for the delivery of family events, parent education groups, outreach activities and site visits.

Qualifications:

• Experience working with people in crisis.
• Demonstrated understanding of issues facing homeless and low-income families.
• Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
• Outstanding work habits: punctuality, communication, reliability, cooperation, organization, professionalism. Ability to work independently and to juggle many responsibilities concurrently.
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.). Salesforce experience a plus.
• Candidates who speak fluent Spanish especially encouraged to apply.

Compensation and Benefits:

• Salary range: $27 - $31 per hour, 7.5 hours per day / 37.5 hours per week. Non-exempt.
• Paid time off: 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.
• Membership in OPEIU/Local 29 union.

To Apply:

Please apply through our online application. No phone calls, please.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Compass embraces the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.
Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.

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