Chief Customer Officer

The Chief Customer Officer (CCO) plays a pivotal role in accelerating growth across the organization by owning the full health system customer lifecycle—from net-new revenue to retention, renewals, and expansion. Reporting to the CEO, this executive will unify and lead the New Business Sales Team and the Customer Experience Team, creating a seamless, customer-centric growth engine that aligns acquisition, onboarding, engagement, satisfaction, and cross-sell/up-sell initiatives into a single, high-performing function.The ideal candidate is a high-energy, outcomes-driven executive leader with deep healthcare provider insight, strong go-to-market instincts, and the ability to drive performance through relationship-based selling, strategic partnerships, and metrics-based operating rigor. Success will be measured by net-new growth, renewals, retention, and expansion revenue across memberships, consulting, and digital products.AVIA is headquartered in Chicago, with this role open to remote candidates.

So, Who is AVIA? AVIA is the nation’s leading digital transformation partner for health systems. AVIA empowers healthcare leaders with the strategic insights, proven tools, and expert guidance needed to drive better clinical outcomes, operational efficiencies, and financial performance. Through AVIA’s two-sided Network, health systems gain access to results-driven consulting and collaborative solutions to tackle the industry’s most pressing challenges with confidence. Learn more about AVIA at aviahealth.com.

You want to make an outsized impact at a growth-stage organizationYou enjoy building teams and scalable growth systemsYou value a mission-driven, high-achieving culture

Equal Employment OpportunityAVIA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.