Claims Adjuster - Bodily Injury
Who we are:
Nirvana is on a mission to harness the power of data to revolutionize commercial insurance and enable a safer world. We are bringing much-needed innovation into the legacy, trillion-dollar commercial insurance industry. We have developed cutting-edge predictive models that use real-time IoT data from billions of connected devices, allowing us to better understand and price risk. Our AI-driven platform fundamentally changes the way an insurance company operates with personalized risk scoring, faster underwriting, modernized claims, and proactive, data-driven insights to help customers prevent accidents.
We’ve already proven the scale—serving thousands of fleets and more than doubling our written premiums year over year. Our data moat is growing exponentially with more than 30 billion miles of telematics data, leading to more predictive models and new insights into how we can better understand and reduce risk. Altogether, our loss ratio, efficiency, and customer experience are redefining what can be done in the industry.
With $270+ million raised, including our Series D round in December 2025, we’re only accelerating our growth, with strong support from top-tier VCs including Lightspeed, General Catalyst, and Valor. Nirvana’s leadership team has previously helped scale multi-billion-dollar companies from scratch, including Samsara, Rubrik, and Flexport, and includes industry veterans from Hiscox, The Hartford, and RLI.
About the role:
We're excited to continue our growth by adding a Claims Adjuster who will help build out our industry-leading claims program. In this role, you'll play a critical part in creating a world-class claims organization by managing first and third party bodily injury claims and their associated physical damage.
We’re a distributed team spread across the US, Chile, and India, with offices in San Francisco, CA, Columbus, OH, New York, NY and Atlanta, GA. We’re hiring a hybrid role working out of the Atlanta (Buckhead) office for this position.
What you’ll do:
Analyze coverage based on the facts of the loss
Make informed liability decisions, including the consideration of comparative negligence
Collaborate with claims leadership on severity losses, reserve adjustments and claim evaluations
Evaluate settlement demands
Negotiate settlements with first and third party claimants as well as attorneys
Utilize data available to drive focus on claim trends
Handle special projects or additional duties assigned related to your role as an individual contributor of the claims organization
About you:
7+ years of experience in commercial auto claim adjudication, with at least 5 years handling injury severity losses.
At least 3 years of carrier commercial claims experience
Has experience handling claims up to $250k FDV
Active adjusters license in home or designated home state
Consistently exceeds targets including, but not limited to, cycle time and recovery rates
Strong written and oral communication skills with the ability to lead negotiations
Bias-to-action - you’re not afraid to get your hands dirty and stretch yourself
Owner mentality - take accountability for your actions and results
Customer centric working style
Strong collaborator with team members based across the country and the world
Successfully able to work in high-growth & ambiguous start-up environments
College degree or minimum of 10-years of claims experience
Bonus if you also have these:
5+ years of carrier commercial transportation experience
Litigation experience
Independent adjuster licenses in New York
Insurtech or start up experience
Benefits
Competitive salary
Medical, dental & vision insurance
401k with company match
Unlimited PTO
Nirvana offers a wide range of best-in-class, comprehensive benefits including 100% employer paid healthcare plans, an up to 4% 401k match program, paid time off, parental leave, wellness reimbursement, work-from-home stipend and more. Nirvana is committed to building a diverse and inclusive workforce. If you’re interested in this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We'd like to consider you for this position and roles that may be a fit in the future.
Nirvana is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Nirvana considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.