Claims Adjuster - Physical Damage
Who we are:
Nirvana is on a mission to harness the power of data to revolutionize commercial insurance and enable a safer world. We are bringing much-needed innovation into the legacy, trillion-dollar commercial insurance industry. We have developed cutting-edge predictive models that use real-time IoT data from billions of connected devices, allowing us to better understand and price risk. Our AI-driven platform fundamentally changes the way an insurance company operates with personalized risk scoring, faster underwriting, modernized claims, and proactive, data-driven insights to help customers prevent accidents.
We’ve already proven the scale—serving thousands of fleets and more than doubling our written premiums year over year. Our data moat is growing exponentially with more than 30 billion miles of telematics data, leading to more predictive models and new insights into how we can better understand and reduce risk. Altogether, our loss ratio, efficiency, and customer experience are redefining what can be done in the industry.
With $270+ million raised, including our Series D round in December 2025, we’re only accelerating our growth, with strong support from top-tier VCs including Lightspeed, General Catalyst, and Valor. Nirvana’s leadership team has previously helped scale multi-billion-dollar companies from scratch, including Samsara, Rubrik, and Flexport, and includes industry veterans from Hiscox, The Hartford, and RLI.
About the role:
We’re excited to continue our pattern growth by adding a Claims Adjuster to help continue the build out of our internal claims program. In this role, you will play a critical part in driving Nirvana’s world class claims organization by handling first and third party claims, including cargo, auditing and driving claim success through a third party claims administrator.
We’re a distributed team spread across the US, Chile, and India, with offices in San Francisco, CA, Columbus, OH, New York, NY and Atlanta, GA. We’re hiring a hybrid role working out of the Atlanta (Buckhead) office for this position.
What you’ll do:
Analyze coverage based on the facts of the loss
Make informed liability decisions, including the consideration of comparative negligence
Collaborate with claims leadership on severity losses, reserve adjustments and claim evaluations
Negotiate settlements with first and third party claimants
Utilize data available to drive focus on claim trends
Handle special projects or additional duties assigned related to your role as an individual contributor of the claims organization
About you:
5+ years of auto claims handling experience
Active adjusters license in home or designated home state
Consistently exceeds targets including, but not limited to, cycle time and recovery rates
Strong written and oral communication skills
Bias-to-action - you’re not afraid to get your hands dirty and stretch yourself
Owner mentality - take accountability for your actions and results
Strong collaborator with team members based across the country and the world
Successfully able to work in high-growth & ambiguous start-up environments
Nice to Haves:
Commercial auto and/or transportation claim handling
Litigation experience
Benefits:
Competitive salary & equity
Medical, dental & vision insurance
401k with company match
Unlimited PTO
Nirvana offers a wide range of best-in-class, comprehensive benefits including 100% employer paid healthcare plans, an up to 4% 401k match program, paid time off, parental leave, wellness reimbursement, work-from-home stipend and more. Nirvana is committed to building a diverse and inclusive workforce. If you’re interested in this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We'd like to consider you for this position and roles that may be a fit in the future.
Nirvana is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Nirvana considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.