Claims Executive
About the company
Steamship Mutual is a P&I insurance company, with 210 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore.
Overall Job Purpose:
The role sits within the European Syndicate and is responsible for delivering P&I and FDD (Freight, Demurrage and Defence) claims handling services and advice to Members. The portfolio will primarily cover Members based in Greece and Switzerland, with additional exposure to other European and Middle Eastern regions.
Requirements
Key Responsibilities:
- To promote the relationship between the Club and existing Members for which the Claims team is responsible.
- To handle assigned claims in accordance with company procedures, provide advice on claims related issues and identify the need for loss prevention activity.
- Handling a wide range of P&I issues and a substantial Defence caseload, including complex and high value matters.
- Working with a high degree of independence, taking ownership and responsibility for your caseload, but seeking advice and supportive guidance from your Syndicate Manager or Claims Directors as appropriate.
- To promote the relationship between the Club and existing Members for which the claims team is responsible.
- To ensure that all electronic correspondence, whether received or sent, relating to claim files assigned to the particular individual is promptly and correctly filed in accordance with the agreed working practices and to maintain and keep updated such e: files.
- To delegate appropriate work and assist in the development of the capabilities of Syndicate Assistants to maximise their potential.
- To contribute to the continuous development of company procedures and systems.
- To produce relevant articles for inclusion in Club publications.
- To support the Syndicate Underwriting objectives.
- To carry out any other duties that are within the scope of personal skills and abilities whenever reasonably instructed.
- To attend appropriate training and to develop relevant knowledge and skills.
- To perform any other ad hoc duties as required.
Person Specification:
- Proven experience handling shipping litigation and dispute resolution, from either another P&I club, insurer, law firm, ship owner or ship agent.
- Excellent communication skills, including negotiating, presenting, and reporting (written and verbal).
- Ability to build and maintain effective business relationships at all levels, both internally and externally.
- Highly organised, motivated, and enthusiastic with an excellent attention to detail.
- Ability to deliver high quality work within agreed timeframes to and prioritise individual workload.
- Proactive and able to use own initiative with the ability to work within a team.
- Must be fluent in Greek and English
Benefits
Join Us at Steamship Mutual
- Become part of our collaborative, supportive, and friendly working environment, where you can enjoy a rewarding career with opportunities to enhance your existing skills and knowledge. We prioritise a healthy work-life balance and offer a competitive hybrid working policy.
- Our clear and transparent career pathways provide continuous support for skill enhancement and create opportunities for professional development. Additionally, we offer access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs.
- Our attractive benefits package includes private healthcare and a competitive wellbeing subsidy.
Company Values
Mutuality ensuring fairness amongst Club Members
Integrity upholding high ethical, legal, and regulatory standards
Safety and Sustainability contributing to safety of life at sea and the preservation of the environment
Transparency building strong relationships based on trust and open communication
Excellence enabling our people to realise their full potential as team members, industry experts, leaders, and managers
Collaborative embracing flexibility, diversity, and inclusivity
**Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff and we welcome and encourage you to apply**