Claims Associate Eastern Team
About the company
Steamship Mutual is a P&I insurance company, with 240 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, New York & Singapore.
Overall Job Purpose:
The role is within the Eastern Syndicate, which looks after Members from Hong Kong, the Mainland China and Taiwan. This specific role will entail providing P&I and FDD (Freight, Demurrage and Defence) claims handling service and advice to Members based in Hong Kong, the Mainland China and Taiwan.
Requirements
Key Responsibilities:
- To promote the relationship between the Club and existing Members for which the Claims team is responsible and represent the Club at a senior level.
- To handle assigned claims in accordance with company procedures, provide advice and support on claims-related issues and identify the need for loss prevention activity.
- To process large claims in line with company operating procedures in circumstances where requested to do so by the Syndicate Manager or Claims Director and where it is appropriate for such claims to be handled by an Associate.
- To ensure that all electronic correspondence, whether received or sent, relating to claim files assigned to the particular individual is promptly and correctly filed in accordance with the agreed working practices and to maintain and keep updated such e-files.
- To contribute to the continuous development of company procedures and systems.
- To produce relevant articles for inclusion in Club publications.
- To participate in meetings / engagements with brokers and service providers including Club correspondents and lawyers.
- Understands the importance of the Club/Member relationship and able to identify areas of additional service that will add value to the relationship.
- Ability to break down and solve problems through quantitative thinking and analysis.
- To support the Syndicate Underwriting objectives.
- To carry out any other duties that are within the scope of personal skills and abilities whenever reasonably instructed.
- To attend appropriate training and to develop relevant knowledge and skills.
- To perform any other ad hoc duties as required.
Person Specification
- Previous experience handling shipping litigation and dispute resolution, from either another P&I club, insurer, law firm, or ship owner / charterer.
- Degree educated, ideally holding an LLB or LLM in Maritime Law (or equivalent), with substantial relevant experience.
- Excellent communication skills, including negotiating, presenting, and reporting (written and verbal).
- Ability to build and maintain effective business relationships at all levels, both internally and externally.
- Highly organised, motivated, and enthusiastic with an excellent attention to detail.
- Ability to deliver high quality work within agreed timeframes to and prioritise individual workload.
- Fluency in both Mandarin and English is essential.
- Proactive, self-motivated, and able to work collaboratively as part of a team.
Benefits
Join Us at Steamship Mutual
- Become part of our collaborative, supportive, and friendly working environment, where you can enjoy a rewarding career with opportunities to enhance your existing skills and knowledge. We prioritise a healthy work-life balance and offer a competitive hybrid working policy.
- Our clear and transparent career pathways provide continuous support for skill enhancement and create opportunities for professional development. Additionally, we offer access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs.
- Our attractive benefits package includes private healthcare and a competitive wellbeing subsidy.
Company Values
Mutuality ensuring fairness amongst Club Members
Integrity upholding high ethical, legal, and regulatory standards
Safety and Sustainability contributing to safety of life at sea and the preservation of the environment
Transparency building strong relationships based on trust and open communication
Excellence enabling our people to realise their full potential as team members, industry experts, leaders, and managers
Collaborative embracing flexibility, diversity, and inclusivity
**Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff and we welcome and encourage you to apply**