Claims Service Rep - Contact Center

To revolutionize all facets of property insurance, we need to do things differently. Therefore, certain traits are required of Sliders in order to be successful in our fast-paced environment. Being able to contribute innovative solutions (Best Idea Wins!), being able to easily pivot and comfortable with ambiguity, as well as the desire to grow in a Best Places to Work award winning culture are some of the things that make a Slider successful. Does this sound like you?!

This position is Full Time   Monday - Friday

No evenings, No Weekends

What you will be doing:

• Provide customer support via incoming calls, acting as the first point of contact after property damage.
• Gather customer details and validate insurance coverage.
• Create claim reports for the transition to a Claims Examiner.
• Respond in a timely manner to all customer inquiries.
• Accurately enter customer details into the database.
• Ensure that QA metrics are met regarding customer satisfaction and call management.
• Identify and escalate complex issues to leadership for resolution, as needed.
• Maintain records according to company standards, ensuring that procedures are properly followed, and that information is accurately documented.
• Perform other duties, as assigned.

What you have:

Education, Experience, and Licensing:

• High School diploma required.
• 2+ years' experience in a Contact or Call Center environment required.

Qualifications/Skills and Competencies:

• Effective communication skills.
• Strong problem-solving skills.
• Ability to remain calm under pressure.
• Strong organizational and time-management skills.
• Proven ability to be adaptable and flexible.
• Strong attention to detail.
• Friendly, patient, and empathetic demeanor.
• Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint and Outlook.
• Desire to live Slide's Core Values.