Client Account Manager (Junior) - (6mth - Contract)
We are looking for a sharp, organized, and highly empathetic Account & Project Coordinator. You will be the vital bridge between our clients and our internal specialist teams (Creative, Strategy, Media, and Production).
(6-month Maternity Cover with Opportunity to Convert into a Permanent Role)
What you will be doing:
Client Relationship Management: Manage day-to-day communications with professionalism and clarity. You are the first point of contact, ensuring clients feel heard and responded to promptly.
Master of the Brief: Gather client requirements and translate them into well-structured, actionable briefs. You’ll own the briefing process, ensuring our internal teams have every piece of info they need (objectives, audience, mandatories, and timelines) to succeed.
Feedback Champion: Capture and document client feedback accurately. You’ll ensure that revisions are unambiguous so that our creative and technical teams can execute accurately.
Project Orchestration: Coordinate timelines and approvals across multiple stakeholders. You will maintain status documents and trackers religiously to ensure we hit every milestone.
Risk Mitigation: Proactively flag risks regarding scope, timing, or missing information. You don’t just spot problems; you propose solutions early.
Meeting Excellence: Support the team with seamless meeting preparation, including agendas, detailed notes, and aggressive follow-up on action items.
Quality Control: Act as the final line of defense to ensure work is delivered on time and meets the high-quality standards GrowthDesk is known for.
Qualifications
Qualifications (Must Haves)
Experience: Ideally 1–2 years of client-facing experience (Agency, Marketing, PR, Events, Customer Success, or Account Support)
Open to Fresh Grads!
Language: Exceptional spoken and written English. You should be comfortable writing polished, professional client emails and concise summaries.
Attention to Detail: An eagle eye for detail. You spot the missing mandatory, the inconsistent font, or the gap in a timeline before anyone else does.
High EQ: High empathy and emotional intelligence. You can manage client expectations and handle tough feedback tactfully and gracefully.
Organization: Strong time management skills. You are comfortable juggling multiple tasks in a fast-paced "startup" environment.
Accountability: You are proactive and reliable. When you say you’ll "close the loop," the team knows it’s done.
Additional Information
Additional Information
Growth Mindset: Work with a team that believes in cultivating growth and continuous learning.
Autonomy: We operate with a flat hierarchy. You’ll have a high level of autonomy and the opportunity to make a real impact.
Perks: Quarterly profit sharing/bonuses, competitive leave, and a happy, supportive work environment.
Think you’ve got what it takes to be part of the GrowthDesk family? We can’t wait to have you onboard!