🚀 About Flipster
Flipster
(flipster.io) is a high-performance crypto perpetuals trading platform on a mission to create the most efficient, frictionless, and high-performance trading experience.
Engineered by traders and optimized for trading, Flipster combines zero spreads, instant execution, and capital efficiency to deliver a platform where performance is the product.
Operating globally and serving users in nearly 200 countries, Flipster is built for crypto traders who demand the ultimate perpetual trading experience — from active retail users to degens to seasoned pros — while maintaining the highest standards of compliance and security.
As a Client Servicing Agent at Flipster
You will be responsible for answering trading platform and cryptocurrency exchange-related enquiries, account registration and account management-related enquiries, promotion and event enquiries, troubleshooting platform issues, and managing escalation and follow-up of user enquiries.
Responsibilities
Handling user enquiries, including:Account registration and account managementKYC-related enquiriesPromotion and Event-related enquiriesWallet and asset-related enquiriesManaging escalation and follow-up of user enquiries with internal stakeholdersManage enquiries on trading platform usage from a technical perspectiveCommunity management and providing support across multiple channels
Qualifications
Fluent in both English and MandarinPrior experience working in a cryptocurrency exchangeExperience with Zendesk, Slack and SumsubStrong analytical and problem-solving skillsAbility to work well with a team in a 24/7 trading environmentExperience with financial trading, preferably in cryptocurrency exchangesExcellent communication and interpersonal skillsExperience managing enquiries from clients, investigating disputes and bug reporting
Preferred
Keen interest in cryptocurrency and blockchain technologiesCommunity management or support experienceExperience working at a high-growth startup/tech company
Hiring process
CV/ Resume Submission1st round interview2nd round interview