Client Success Specialist
About G2 - The Company
G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users.
Now, we have joined forces with Capterra, SoftwareAdvice, and GetApp to create the largest source of online data and software insights to fuel intelligent buying in the age of AI. With 200M+ combined annual visitors and 6M verified reviews, we are now the centralized place to enable software buyers to make better and faster decisions with confidence.
And we are just getting started! We are setting out to transform the global B2B software industry and become the most trusted data foundation for buyers and sellers of software for the age of AI.
Does that sound exciting to you? Come join us as we try to reach our next PEAK!
About G2 - Our People
At G2, everything we are and what we do is grounded in our PEAK values— (Performance + Entrepreneurship + Authenticity + Kindness. Working at G2 means you are part of a value-driven, growing global community that climbs PEAKs together. We cheer for each other’s successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push each other to take on challenging work, which will help us all to grow and learn.
You will be part of a global, diverse team of smart, dedicated, and kind individuals - each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. As an organization, we are intentional about our DEI and philanthropic work (like our G2 Gives program) because it encourages us all to be better people.
About The Role
The Client Success Specialist provides world-class, omni-channel support to our clients (software marketers and business leaders). This role is ideal for an all-star Client Success professional who will support our clients. As a member of the Client Success team, you will resolve incoming support questions while ensuring all client needs are met with both speed and empathy, while also working to grow our accounts through proactive cross-sell and upsell opportunities.
This role supports global customers from India and requires working in alignment with EasternTime (2:00 PM IST to 11:pm PM IST). It is a remote position for initial few months, till we set up a office in Gurgaon.
In This Role, You Will:
Resolve client support tickets promptly and professionally, ensuring all issues are addressed with expertise.
Build and maintain strong client relationships through regular outreach, acting as a trusted advisor and supporting clients in achieving their goals.
Update and manage accurate account information, execute key workflows such as onboarding, and ensure vendors are set up for long-term success to minimize churn.
Identify opportunities for increased vendor investment by engaging underspending clients, recommending relevant solutions, and proactively driving sales growth to achieve revenue targets.
Support vendors through the upgrade process, handling basic vendors, building value, and expanding client engagement.
Take ownership of your professional development by seeking feedback, pursuing growth opportunities, and collaborating with internal teams to maximize client value and contribute to team objectives.
Minimum Qualifications:
We realise applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway.
Bachelor’s Degree from an institute of repute.
Minimum 1 year of relevant sales or customer support experience.
Excellent communication skills, verbal and written with a high-level professionalism.
Strong organisational and time management skills, with ability to multitask.
Enthusiasm for helping and educating others.
Interest in marketing, business and technology, SaaS knowledge is a plus.
Our Commitment to Inclusivity and Diversity
At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.
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