Hello, Client Success Specialist!
Freeosk is looking for an experienced Client Success Specialist to join our remote team. Our ideal candidate has experience with in-store and digital marketing strategies.
A Client Success Specialist nurtures client relationships with our brand partners – among them Fortune 100 Consumer Packaged Goods companies – and drives internal teams towards program execution excellence.
In addition to supporting Client Success team duties, Client Success Specialists work in tandem with their Sales counterparts to secure revenue, manage internal and external process pre and post-sale to position Freeosk for future partnerships by delivering exceptional client service.
We work in a distributed environment. Our office is in Chicago, but you can be located within the continental United States. There will be travel required to our Chicago office from time to time.
Some key responsibilities are...
Provide necessary support and coordination to the Client Success teamArchitect client solutions grounded in clear performance expectationsServe as the primary point of contact for clients, proactively guiding them through Freeosk’s program development process and responding to their needsAct as liaison between internal teams (Sales, Consumer Experience, Operations, and Engineering) to effectively launch programs internally and ensure a successful execution
Your skills, background and experience include...
Minimum 3 years of experience (in-store or digital marketing required)Ability to thrive under pressure and meet deadlines while multi-taskingExcellent communication and interpersonal skillsProactive self-starter willing to learn and grow with an ever-changing businessAbility to assist with time-sensitive requests or issue escalations with all levels of internal and external managementProficient in Microsoft Office, Google Workspace, and JIRA applicationsProficient in Salesforce or other CRMBachelor’s Degree in a relevant field preferredThe salary range for this Client Success Specialist position is $50,000 to $65,000 annually, depending on experience and skills. This range represents the minimum to maximum that Freeosk reasonably expects to pay for this position.
Our Benefits
Competitive pay401(k) Match ProgramMedical, Dental, Vision InsuranceWork From Home StipendShort Term and Long Term DisabilityLife InsurancePaid Time OffVolunteer OpportunitiesSummer HoursParental LeaveTuition ReimbursementSabbatical ProgramProfessional DevelopmentWellness StipendSocial events