Clinical Operations Specialist

Clinical Operations Specialist 👩‍⚕️💻

The Clinical Operations team is looking for a team member comfortable in a rapidly growing and changing environment. The ideal candidate is a strong communicator both written and verbally and is able to anticipate needs by understanding the preferences and needs of each of the team. They will support process improvement as the company scales and will take pride in balancing competing priorities while also moving tasks forward with impeccable attention to detail.

This job is “HOT”: 🔥

The Clinical Operations Specialist plays a pivotal role in supporting the efficiency and effectiveness of clinical operations. Reporting to the Practice Administrator, this position focuses on the development, implementation, and optimization of standard operating procedures (SOPs) and protocols. The specialist leverages Lean Six Sigma methodologies to analyze current processes, identify challenges, and implement solutions to enhance operational excellence. This role requires close collaboration with the practice manager, medical assistant manager, scheduling supervisor, and the clinical leadership team to ensure the delivery of high-quality patient care and a seamless clinical workflow. 

Business impact: 📈

Operational Excellence:

• Develop, document, and implement SOPs and protocols to standardize clinical operations.
• Conduct thorough research to identify root causes of operational challenges and propose practical, evidence-based solutions.
• Continuously evaluate existing processes, workflows, and procedures to identify areas for improvement using principles from Lean Six Sigma, total quality management, and other continuous improvement methodologies.
• Lead initiatives to streamline operations, reduce waste, and improve overall efficiency.

Collaboration and Communication:

• Partner with the practice manager, medical assistant manager, and scheduling supervisor to align operational improvements with organizational goals.
• Collaborate with the clinical leadership team to integrate clinical and operational perspectives in decision-making.
• Serve as a liaison between clinical staff and administrative leadership to ensure seamless communication and implementation of initiatives.

Project Management:

• Manage multiple projects related to process improvement, ensuring timely completion and alignment with organizational priorities.
• Track and report the progress and outcomes of improvement initiatives, providing actionable insights to leadership.
• Facilitate training sessions and workshops to educate staff on new processes and protocols.

Data Analysis and Reporting:

• Analyze data to assess the effectiveness of current operations and monitor the success of implemented changes.
• Utilize performance metrics to support recommendations and provide regular updates to the Practice Administrator and leadership team.

What you will need to succeed: 🌱

• QUALIFICATIONS

  • Bachelor’s degree.
  • 3 or more years of work experience in a dynamic environment of telemedicine/healthcare startup and/or large multi-clinic hospital system
  • Minimum of 2 years experience leading complex, cross-functional projects leveraging data, insights, and strategic planning
  • Self-motivated and highly reliable, with excellent time management and project management skills.
  • Strong organization skills with excellent attention to detail
  • Exceptional written and verbal communication skills.
  • Experience working in a fast-paced and rapidly growing environment.
  • Ability to learn new systems and programs quickly
  • Demonstrated commitment to a diverse and inclusive work environment.
  • Strong experience in adapting communication to a diverse audience that may include: medical assistants, Nurse Practitioners & physicians, Executive / C-Suite and operations 
  • Proficient in G-Suite

  KEY COMPETENCIES

  • Process improvement mindset
  • Attention to detail and a strong focus on quality
  • Ability to work independently while managing multiple priorities
  • Collaborative and team-oriented approach

  ADDITIONAL DESIRED SKILLS

  • Familiarity with healthcare and/or mission-driven businesses. 
  • Genuine interest in improving health outcomes for women.
  • A high level of energy and enthusiasm. A “no task is too small” attitude.
  • Ability to foster strong interpersonal relationships.

What we offer: 💼 ✨

• The compensation range for this role is $70,000-80,000 annually.
• Desirable benefits package, including:
• Health, dental and vision
• Paid holidays
• Flexible time off

✨ Why Join Us?

We’re on a mission to transform care for women in midlife. If you’re excited to help us build a best-in-class team while working with smart, purpose-driven people, we’d love to talk.

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com.

Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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