Clinical QA Specialist
Mission 💪
Our mission is to ensure that no one in the world has to suffer from a treatable skin disease because of an access issue ever again.
About Honeydew 👋
Honeydew is building a platform for hundreds of millions of people globally to access expertise and science-backed skin treatments, from prescription to retail.
Our tech-forward dermatology experience helps people with chronic skin conditions access licensed specialists, FDA-approved treatment, and ongoing support in record time (24 hours vs an industry average of 6 months).
Honeydew is the future of skin health — digitally native, scientifically rooted, integrated end-to-end (evaluation + treatments + lab tests), and powered by AI.
Opportunity 📈
At Honeydew, we're redefining how Americans access dermatology care by removing longstanding barriers to affordability, access, and treatment quality. Our model makes evidence-backed care easy to obtain and genuinely effective at scale. The opportunity in front of us is enormous, and we’re still in the early chapters of building something category-defining.
We’re now building a world-class operations team that pairs analytical rigor with deep empathy for our patients and providers. This role sits at the center of that effort.
Role Overview
The Clinical Quality Assurance (QA) Specialist plays a critical role in maintaining and improving the quality, safety, and consistency of clinical care delivered at Honeydew Care. You’ll work closely with the Provider Operations Lead and Chief Medical Officer to review clinical documentation, monitor adherence to clinical standards and regulatory requirements, identify quality trends, and partner with clinical teams to drive continuous improvement.
Key Responsibilities
Clinical Quality Review
Conduct regular audits of clinical documentation (e.g., intake assessments, treatment plans, progress notes, discharge summaries)
Ensure documentation meets internal clinical standards, payer requirements, and regulatory guidelines.
Monitor adherence to evidence-based practices and Honeydew clinical protocols.
Quality Improvement & Compliance
Identify quality gaps, risks, and trends through audits and data review.
Collaborate with clinical leadership to develop and implement corrective action plans.
Support compliance with state, federal, and accreditation requirements (e.g., HIPAA, payer standards).
Assist with preparation for audits, accreditation reviews, and payer reviews as needed.
Feedback & Clinician Support
Partner with clinicians to support quality improvement through education
Contribute to clinician training materials and quality-related education initiatives.
Reporting & Collaboration
Report directly to the Provider Operations Lead to track QA metrics and contribute to regular quality reports for leadership.
Collaborate cross-functionally with Clinical Operations, Compliance, and Product teams to improve workflows and systems.
Support the development and refinement of clinical policies, procedures, and best practices.
Qualifications
Required
Nurse Practitioner (NP) or Physician Assistant (PA), licensed in any state
5+ years of experience in a dermatology specific practice setting
Strong understanding of behavioral health clinical documentation standards.
Experience with clinical quality review, utilization review, compliance, or clinical auditing.
Excellent attention to detail and strong written communication skills.
Comfort working in a fast-paced, remote, and technology-driven environment.
Preferred
Prior experience in a QA, compliance, or clinical operations role.
Familiarity with telehealth platforms.
Experience working with EHR systems and data-driven quality initiatives.
More about Honeydew ⭐
Honeydew was started by David Futoran (Wharton) and the dermatologist who cleared his skin, Joel Spitz, MD (Princeton, Columbia), after David spent years struggling to access care.
Since launching, Honeydew has helped 20,000+ people achieve life-changing results with a 5-star rating, and we are growing 5x YoY.