Director of Training & QA
Mission 💪
Our mission is to ensure that no one in the world has to suffer from a treatable skin disease because of an access issue ever again.
About Honeydew 👋
Honeydew is building a platform for hundreds of millions of people globally to access expertise and science-backed skin treatments, from prescription to retail.
Our tech-forward dermatology experience helps people with chronic skin conditions access licensed specialists, FDA-approved treatment, and ongoing support in record time (24 hours vs an industry average of 6 months).
Honeydew is the future of skin health — digitally native, scientifically rooted, integrated end-to-end (evaluation + treatments + lab tests), and powered by AI.
Opportunity 📈
As Honeydew scales nationally, the strength of our training systems and quality standards will determine how fast we grow and how consistently we deliver exceptional care.
We are looking for a Director of Training & Quality Assurance to build the learning infrastructure and quality rigor that power our operational excellence. This leader will architect the full lifecycle of learning at Honeydew - from new hire onboarding to advanced skill development to leadership readiness - while embedding a high-performance QA framework that ensures consistency, compliance, and patient trust.
This role is foundational to scaling Honeydew from a fast-growing startup to a durable, category-defining healthcare platform.
About the Role
This is not a facilitator role. This is a systems builder role.
As Director of Training & Quality Assurance, you will design and own Honeydew’s end-to-end operational learning strategy and quality governance across Care Coordinators, Members Services, and Provider Operations. Training is the primary mandate of this role — approximately 70% of your focus will be designing, building, and continuously improving learning systems that drive measurable performance outcomes. Quality Assurance (~30%) functions as the diagnostic engine that informs and elevates those training systems
You will:
Build structured onboarding academies that reduce ramp time and increase early performance confidence
Develop competency matrices and skill progression frameworks
Establish role-based certification standards
Design continuous learning programs tied directly to real QA findings and business KPIs
Create clear coaching systems that empower Team Leads to develop their teams effectively
Implement a rigorous QA program that measures quality at scale and drives actionable insights
You will transform training from reactive shadowing to structured, measurable capability development.
This role reports to the VP of Operations and will lead the Training and QA function across the Care and Provider teams.
Your Day-to-Day
Training & Development Leadership
Architect and continuously evolve Honeydew’s operational onboarding programs across all frontline roles
Design structured 30-60-90 day ramp plans with measurable performance milestones and clear pass/fail checkpoints
Develop competency frameworks that clearly define expectations at every level
Build certification programs to ensure readiness before handling complex patient cases
Create advanced skills tracks for escalations, service recovery, and complex patient coordination
Design scalable learning content including playbooks, Loom libraries, scenario-based simulations, and decision frameworks, and micro-learning modules
Establish a continuous education cadence tied to product updates, regulatory changes, and process improvements
Implement leadership development training for Team Leads and emerging managers
Partner with Provider Operations to ensure alignment between administrative training and clinical expectations
Build coaching frameworks that equip Team Leads to deliver consistent, structured development conversations rooted in observed performance data
Own training metrics including ramp speed, QA lift post-training, knowledge retention rates, and employee readiness confidence.
Quality Assurance & Performance Systems
Build and oversee Honeydew’s enterprise-wide QA program across all operational teams
Develop standardized QA scorecards aligned to patient experience, documentation accuracy, compliance, and efficiency
Lead calibration sessions to ensure consistent scoring across managers and feed patterns into structure training interventions
Conduct root cause analysis on recurring escalations and operational breakdowns, translating findings into new training content
Identify systemic performance trends and translate QA findings into targeted training interventions.
Partner with leadership to define performance thresholds and accountability frameworks
Present monthly quality and learning performance dashboards to executive leadership
Infrastructure & Scale
Build and manage a high-performing Training & QA team.
Implement learning management systems or structured tracking tools to scale content delivery.
Ensure all training materials remain current, compliant, and aligned with evolving business needs.
Embed training into workforce planning and hiring strategy.
Serve as the organizational expert on workforce capability and operational consistency.
You’ll Thrive Here If…
You believe training is infrastructure, not orientation.
You see quality as a measurable system, not subjective feedback.
You love building from scratch and turning ambiguity into clarity.
You think in feedback loops and continuous improvement cycles.
You’re equally comfortable designing strategy and facilitating a live session.
You care deeply about patient trust and operational excellence.
You are energized by scaling teams from dozens to hundreds of employees.
What We’re Looking For
The Non-Negotiables
5+ years in learning & development, quality assurance, or workforce performance leadership
Demonstrated experience building structured onboarding and training programs from the ground up
Experience leading or designing QA frameworks with measurable KPIs
Proven ability to tie training programs to performance outcomes
Experience leading managers or senior ICs
Strong data fluency and comfort building or interpreting performance dashboards
Deep understanding of compliance, documentation standards, and regulatory risk in healthcare environments
The Nice-to-Haves
Experience in healthcare operations, telehealth or multi-state healthcare organizations
Background in adult learning theory or instructional design
Lean, Six Sigma, or process improvement training
Experience building certification programs or competency-based progression models
Exposure to AI-driven learning tools or knowledge systems
Experience scaling teams in high-growth startup environments
What You Get
Full remote flexibility
Direct impact you can measure
Ability to grow within the company
$100 monthly tech stipend
Free Honeydew membership
Direct access to new dermatology treatments
20% off Honeydew products
Bi-monthly get togethers
Peer-to-peer recognition through Motivosity
Health insurance & HSA match
401(k) retirement savings with employer match
Unlimited time off
Our Process
Application
Recruiter Interview – 30–45 minutes
Hiring Manager Interview – 45 minutes
Strategic Case Study Presentation
Executive Interview
Offer