Cloud Support Engineer - EC2 Linux
We are seeking people with strong Linux skills to join growing Premium Support team in Bangalore. You will be responsible for directly supporting customers from all over the world and be able to develop your skills across the AWS platform.Since we’re working in the Cloud, you will need to be very comfortable with networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. If you fit the description, you might be the person we are looking for!
Every day will bring new and exciting challenges on the job while you:
· Learn and use ground-breaking technologies
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
· Interact with leading technologists around the world
· Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
· Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
· Drive customer communication during critical events.
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Qualifications
BASIC QUALIFICATIONS
· Hiring at multiple levels: 2 to 15+ years of experience in a technical position (Support or System Administration).
· Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field.
· Demonstrated proficiency in Systems Administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc)
· Good understanding of Networking concepts like TCP/IP, DHCP, IP Routing and Name Resolution.
· Excellent oral and written communication skills
· Strong customer focus
· Strong multitasking skills
· Self-starter who is excited about technology
· Experience working with customers
· Experience analyzing, troubleshooting, and providing solutions for technical issues.
PREFERRED QUALIFICATIONS
· Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tool.
· Experience with AWS, Google, Rack Space or Soft Layer Management and/or Deployment.
· Experience working with customers
· Experience analyzing, troubleshooting, and providing solutions for technical issues
· Some programming / scripting experience (Java, Perl, Ruby, Python)
· Experience managing full application stacks from the OS up through custom applications
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Additional Information
All your information will be kept confidential according to EEO guidelines. For details visit https://www.fiddichconsulting.com/