Collection Officer
The new Collections Officer will provide collections and administrative support to the management team, assisting with the earliest stages of the arrears process to maximize the recovery of arrears.
Responsibilities
- Making outbound calls daily to discuss repayment of the borrower’s outstanding arrears
- Receiving inbound calls regarding account queries, handling disputes, taking payments and setting arrangements
- Responding to customer and third party emails
- Administrative work - for example dealing with correspondence from debt management companies and borrowers
- Setting arrangements based on offers relating to borrowers' financial difficulties
Qualifications
Skills required
- Previous experience working in a customer service environment
- Excellent oral and written communication skills
- Excellent negotiation skills
- Punctual and flexible to adapt to changing environments based on role requirements
- Confident using Microsoft Office such as Outlook, Excel and Word
- Previous collections/debt recovery experience desirable
- Telephone/call centre experience desirable
- Accounting skill will be a bonus
Additional Information
Personal characteristics required
- Friendly
- Empathetic
- Understanding
- Excellent team player
The salary will be based on experience and job fit. We promise a professional and friendly understanding working environment .
- Its a permanent role with the ability to work flexible hours
Want to be appreciated and valued for your expertise, excellent phone manner and great personality? Want to spend your day in a lively, innovative office with a great team?