Collections and Recoveries Advisor

Collections and Recoveries Advisor

Wellingborough (Hybrid 3 days per week onsite) 

You want to build your career in a place where you can make a real impact, not just work through a queue of cases. You want clear progression, meaningful responsibility and the chance to work with customers in a way that balances firm decision making with genuine fairness. You want structure, support and the space to grow.

At Arkle, you’ll find exactly that.

You’ll join an established and well backed business with a strong reputation and the stability that comes with it. You’ll also step into a team that is changing fast. Our lending portfolio is on track to double by 2030, and we’re investing in better systems, automation and modernisation so we can scale well and work smarter, not harder.

That growth creates real opportunities. You’ll be able to influence improvements and take on more responsibility as our structure expands. You’ll also work across a niche mix of regulated high‑net‑worth agreements and commercial nonregulated lending, giving you exposure that’s rare in most collections roles.

What you’ll be doing

You’ll manage your own portfolio of customers who have fallen behind or are at risk of doing so. Your goal is to understand each situation, agree a plan and move cases forward in a way that is fair, compliant and commercially sound. Day to day, you will:

• Manage your own portfolio of customers in arrears and progress cases to resolution
• Speak with customers to understand their situation and agree fair, practical next steps
• Use credit data to assess affordability and set up suitable repayment plans
• Support customers with vulnerabilities and apply the right level of care
• Prepare the required arrears and default communications
• Work with external agents and brokers when needed
• Keep clear, accurate case notes and contribute to team improvements

What you’ll bring

• Experience in collections or recoveries within an instalment credit debt collections function, ideally in asset finance (hire purchase and finance lease)
• Confidence having clear and constructive conversations with customers
• Ability to manage a varied workload and work to deadlines
• Attention to detail and accuracy
• Understanding of fair treatment and FCA expectations for regulated agreements 

It would be nice for you to have

• Experience in asset finance or instalment credit
• Exposure to recoveries or late‑stage arrears
• DIPAF or MICM qualification 

Our commitment to inclusion

At Weatherbys Banking Group, we’re committed to building a diverse and inclusive workplace where everyone feels respected, supported, and empowered to thrive. We believe that different perspectives and lived experiences make us stronger, and we actively welcome applications from people of all backgrounds and communities.

As a proud Disability Confident Committed employer, we’re dedicated to creating an environment that’s accessible and inclusive for all. If you have a disability and meet the minimum criteria for the role, you’ll be guaranteed an interview. If you need any adjustments during the recruitment process, please let us know we are here to support you.